Golf Shop Manager

Golf Shop ManagerTPC Sugarloaf is a premier private club located within the gated community of Sugarloaf Country Club in Duluth, Georgia. As part of the prestigious TPC Network, the Club offers an exceptional country club experience that goes well beyond the golf course. With a wide range of amenities for the entire family, TPC Sugarloaf provides the personalized service and exclusive privileges that define the PGA TOUR's acclaimed network of premier clubs.Tee up your career as a part of our team with the TPC Network!The Golf Shop Manager is responsible for coordinating various golf related activities within the Golf Shop, as well as supervising all Golf Shop Coordinators. They will also work with the Assistant Golf Professionals to serve Members and Guests in the Golf Shop and Tournament facilities where applicable.QualificationsHigh school education or equivalent educationThorough knowledge of general business practices, retail sales practices and procedures as would be acquired through two to three years of similar experiencePrevious supervisory experience preferredResponsibilities/DutiesResponsible for managing, opening, closing, and securing golf shop and storage areas using established proceduresAssist with physical inventories as prescribed by PGA TOUR Golf Course Properties, IncAssist with completion of required paperwork such as daily usage, inventory and variance reportsAssist PGA TOUR players, Members and Guests with their golfing needs, ensuring that every step of their golf experience at the club runs as smoothly and is as enjoyable as possibleGreet and welcome Members and Guests in a professional and courteous mannerCommunicate clearly and professionally with Members, Guests, and fellow staff MembersAnswer questions and provide assistance and information to Members & GuestsAnswer telephones to schedule future starting times and communicate information in a pleasant and professional manner. This may include:Accurately record time and date of reservation in the online reservation systemMake corrections and update online reservation system as appropriate when reservations have been filled or canceledEmail and telephone members/guests to verify advance reservationsAdvises guests of any abnormal golf course conditions (overseeding, aerification etc.)Communicate with local hotels/resorts concerning golf course profile (conditions)Accurately open, operate and close the point of sale system per the Club Operations ManualHandles and count cash, make accurate change, record credit cards, gift certificates and Member charges described by standard operating proceduresCollect green fees, car fees, and other incomesAssist with the daily cleaning of the golf shop to ensure continued cleanliness and appearance of the Golf Shop, storage areas, and merchandise displaysEnsure that displays are kept at par stock inventory levels at all times and that the appearance meets or exceeds PGA TOUR Golf Course Properties, Inc. standardsProfessionally communicate information, sell merchandise, and become fully knowledgeable in all products and sales techniques. Anticipate the needs of Members and Guests and offer appropriate merchandise alternativesSpecial projects or other duties as assignedPhysical Demands and Working EnvironmentThis job operates in a professional office environment and routinely uses standard office equipment. While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel; use hands to handle or feel; and talk or hear. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, color vision, distance and peripheral vision, and ability to adjust focus.An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job.This job description reflects the assignment of essential functions and may be modified as needed; it does not proscribe or restrict the tasks that may be assigned. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.TravelTravel is not expected for this positionWork Schedule ExpectationsThis position requires shifts as necessary based on business levelsSupervisory ResponsibilityThis position manages employees and is responsible for the performance management and hiring of the employees within the department