Work Location - Hybrid - Arizona, Connecticut, Tennessee or Texas

SUMMARY

The Cigna Medicare Growth Enablement Business Development Lead is a strategic leader responsible for delivering efficient, scalable, innovative solutions for the sales organization. This resource is responsible for defining and delivering advancements which contribute to increased growth, reduced operational expenses, and make it easier for our sales team to sell Medicare products on behalf of Cigna. This individual will manage the implementation of agency engagements for provider, network and sales. In managing these engagements, this resource will ensure a positive experience for our agency partners while implementing quality solutions.

This individual is a critical role for the Growth organization and will provide support and delivery of the small initiatives for the Medicare organization. this role will support AEP readiness, our technology and sales tools, and other smaller prioritized growth initiatives. This individual will own the responsibilities of ensuring our Medicare organization is informed and educated on our technology improvements by establishing a communication cadence for our Growth Enablement deliverables. This resource will own the management and delivery of small but important growth initiatives (e.g. salesforce mobile). This role is needed to support the ever-growing list of initiatives across the expanding Medicare Organization (e.g. Customer Retention, DTC, External Vendors, Service, Broker, Operations, CSB, etc). This individual will support the overall Sales organization and have a direct impact on key department objectives by establishing standard business process, building strong partner engagements, prioritizing initiatives, aligning and delivering quality solutions within sales operations, which improve efficiencies and drive increased sales across the Government segment. Accurate and timely presentation of Cigna's provider & plan data is essential to our Medicare growth results.

The Cigna Medicare Sales Enablement Business Development Lead will, in partnership with IT and our Client managers, design and implement solutions for vendors / agencies offering Cigna's Medicare providers, plans and sales. This individual will establish ideal solutions for integrating with existing & new partners and will define standards across each of these implementations. This role will require strong, effective engagement with matrix partners across the organization, including our National & local broker teams, IT partners, Product, Provider teams, and Sales. A strong leader in this role will be accountable to ensure all contracting, compliance and security regulations are adhered to. This individual will own communication of business processes, upgrades to existing engagements, results of new engagements, status of results, escalation of roadblocks, keeping leadership and peers informed through continuous and proactive reporting.

Achievements are largely dependent on successfully eliciting feedback across multiple constituents, the sales organization, market leadership and working closely and effectively to deliver solutions that meet or exceed the needs of all stakeholders. This is accomplished by acquiring a deep understanding of all business processes, systems and matrix partner impacts; anticipating the needs of stakeholders to proactively design value-added solutions; breaking down complex problems and scenarios into easily understood parts and communicating to stakeholders of various levels; researching advancements available in technology, designing and executing project plans per delivery expectations and timelines, prioritizing sales initiatives based on value add.

RESPONSIBILITIES

• Drives solutions, defines scope, establishes standards and accountable for delivery of tools & technology needed for our provider, digital and customer / retention teams.
• dedicated resource to work closely with these teams (provider, customer & digital) to ensure the Growth teams needs are being addressed - whether that be supporting the implementation of a new solutions, data issues, broker complaints, reporting concerns, or partner broker sites, this individual is dedicated to address tools and technology solutions in support of the broker / sales / growth teams.
• Implement standard, consistent, comprehensive data exchanges with our agency partners for provider and network data. Partners with broker enablement team to ensure quality data is available for agency/partner data exchange.
• Partners and builds strong engagements with peer functional areas (IT, National & Local broker teams, Product, Provider, Training, Compliance, Sales Integrity, Sales Organization), ensures successful identification of business priorities & business impacts, builds business requirements which meet business demands, understands and ensures dependencies are addressed, awareness for compliance related impacts and requirements.
• Accountable for delivery of quality solutions which drive positive results across Sales, enabling growth, driving efficiencies, bringing stability to solutions, delivering measurable business value, and ensuring or addressing data quality concerns.
• Partner across the organization to coordinate and prioritize deliverables for improvements and enhancements.
• Become expert of existing engagements and technical solutions in order to evaluate current state and provide innovative solutions which address business needs or resolve identified gaps
• Prioritizes critical enhancements, responsible for project management, developing detail requirements, understands and reacts to business needs / impacts.
• Provide leadership with proactive decision-making on solutions affecting process improvement, ensuring compliant solutions, and problem resolution
• Results oriented with strong organization and planning skills; personally accountable; self-directed and actively engaged
• Ability to analyze and interpret Cigna Medicare legal/policy and regulatory changes and apply them to the business to ensure compliance
• Anticipates issues or roadblocks in a plan and proactively solves problems before the business is impacted
• Create and communicate ongoing Executive Summary for Sales Initiatives (metrics, trends, status, upcoming items, measures of success, etc.)
• Manages multiple engagements simultaneously, to ensure readiness in advance of Annual Enrollment Period
• Maintain strong, positive relationships across Sales business areas and matrix partners to successfully execute on Sales Ops and related growth objectives

QUALIFICATIONS

• Bachelors Degree Business, Marketing, or Communications, preferred or equivalent work experience
• At least 7 or more years of work experience
• Medicare industry and product knowledge a plus, but not required
• Experience with Salesforce solutions a plus, but not required
• Experience managing resources preferred
• Strong project management skills and ability to achieve success in highly matrix environment
• Experienced with delivery and working with IT teams
• Excellent verbal and written communication skills
• Strong analytical, and problem solving skills
• Able to effectively deal with ambiguity, learns quickly
• Ability to quickly understand a business need and generate viable suggestions for solutions
• Ability to prioritize, lead discussions and coordinate objectives among a diversified group of stakeholders
• Possesses a strong sense of urgency and commitment towards meeting deadlines
• Strong customer focus and team player, building strong relationships with peers, agencies, vendors and matrix partners

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.