• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
• May coach and provide guidance to less-experienced professionals
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Provides remote support access through desktop mirroring and other remote access applications
• Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

Schedule:

Day Shift Monday through Friday

Requirements

TS/SCI with poly required

• 5 years of experience and a Bachelor's degree (or 5 additional years of experience)
• Hardware
• Remote Assistance
• Remote Desktop

One or More of the Following Certifications Required:

• A+
• CCNA Security
• CND
• Network+
• SSCP
• CySA+
• GICSP
• GSEC60
• Security+
• CASP+
• CCNP Security
• CISA
• CISSP (or Associate)
• GCED
• GCIH
• CCSP

Benefits

• Health & Life Insurance
• Dental Insurance
• Disability Insurance
• 401K Retirement Plan with Matching
• Tuition Assistance
• Vacation and Sick Leave
• Hiring Bonuses
• Referral Recruitment Program