• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
• Identify, investigate, resolve, and follow-up on problems brought to the helpdesk by users of cloud infrastructure
• Modifies, moves, and installs new equipment
• Performs technical tasks and provides site support.
• Performs integrity testing and interviews customers to gather information about problems
• Will interface with other teams to escalate any issues that require additional assistance to resolve
• Will transfer files between networks.

Schedule: 11am to 7pm

Requirements

TS/SCI with poly required

• High School Diploma/GED and 15 years of related experience
• Bachelor of Science may be substituted for 5 years of experience
• Hardware Installation
• Installation Maintenance
• Maintenance & Repair
• Microsoft Software Applications
• Microsoft Windows System Administration
• Remote Desktop Administration
• Technology Knowledge

One of the Following Certifications Required:

• CCNA Security
• CySA+
• GICSP
• GSEC
• Security+
• CND
• SSCP
• CASP
• CCNP Security
• CISA
• CISSP
• GCED
• GCIH
• CCSP

Benefits