Position Details
Gtri Help Desk Support Specialist Linux Apply
Georgia Tech Research Institute (GTRI) seeks a Helpdesk Specialist to perform services to support GTRI s High Assurance Computing (HAC). The specialist will support classified systems in Dept. of Defense (DoD).
Provide unit level support in the installation, operation and maintenance of computer systems. Position typically addresses issues of moderate complexity, receiving general instructions on routine work and more specific direction on new assignments. The affiliate will interact on a consistent basis with: users within assigned unit which can include management, faculty and staff personnel. Install, maintain and upgrade workstation and peripheral hardware and software. Respond to and resolve workstation, application and server related problems. Update desktop software/applications; maintain documentation on installed applications. Provide users with assistance in working in specific applications. Maintain/troubleshoot office related equipment and applications such as copiers, fax machines, printers, building access system and email accounts. Perform other duties as assigned.
The candidate will directly support classified systems in DoD closed areas; as a result, will require a minimum of a Final DoD Secret clearance on the first day in order to perform this work.
Experience with Linux, Help desk, account management (including but not limited to account creation, password resets, setting permissions), supporting secure VTC calls, conducting basic user troubleshooting, software patching and upgrades, system hardening and producing RMF documentation (SCAP checklists and other artifacts), STIGs, data transfers, system deployments (including hardware, operating system, and software installation, maintenance, and upgrades), supporting office equipment such as printers and scanners, and documenting installed applications.
Required/Desired Skills
| Skill | Required /Desired | Amount | of Experience |
|---|---|---|---|
| Experience with Linux, Help desk, account management (including but not limited to account creation, password resets, setting permissions). | Required | 2 | Years |
| Supporting secure VTC calls, conducting basic user troubleshooting, software patching and upgrades, system hardening and producing RMF documentation. | Required | 2 | Years |
| Supporting office equipment such as printers and scanners, and documenting installed applications. | Required | 2 | Years |
Questions
| No. | Question |
|---|---|
| Question1 | Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement? |
| Question2 | What is your candidate's email address? |
| Question3 | If selected for engagement, your candidate's hourly Pay Rate must be at least - - - per hr. Your candidate can be paid more; however, the hourly SRP Rate cannot exceed - Do you agree to these requirements? |
| Question4 | The maximum mark-up for this engagement s SRP rate is 35%. To be competitive on pricing, a mark-up below the 35% threshold is suggested. Do you agree to propose a mark-up at or below 35%? |
| Question5 | This assignment is contingent upon customer renewal and availability of adequate funding. Do you agree to this requirement? |
| Question6 | If selected for engagement, your candidate will be expected to start no later than 2 weeks (10 business days) after the client's selection date? Do you agree to this requirement? |
| Question7 | The candidate must have a Final Department of Defense (DoD) security clearance. Do you accept this requirement? |
