Job Title: Guest Assistant/ Customer Service Representative

Location: Dallas, TX

Are you passionate about delivering world-class customer service in a fast-paced environment? We're looking for a dedicated Guest Assistant to join our team at Dallas, TX This role is vital in ensuring a positive experience for airport guests by providing assistance, information, and support.

Key Responsibilities:

• Greet and assist airport guests, providing directions to parking areas, terminal gates, and other facilities.
• Answer questions and provide information about airport services and amenities.
• Oversee commercial operations at passenger loading areas, including monitoring the loading of passengers and baggage into vehicles.
• Monitor ground transportation activities to ensure compliance with airport regulations.
• Report any illegal activities or emergency situations to supervisors and public safety officials.
• Work outdoors for extended periods in varying weather conditions, including exposure to dust, vehicle emissions, fumes, and noise.
• Stand and walk for prolonged periods while performing duties.
• Frequently engage with guests to ensure a seamless and enjoyable experience.

Qualifications:

• At least one year of customer service experience.
• Clear communication skills, both face-to-face and via two-way radio and telephone, in English.
• Ability to quickly understand written and oral instructions and work with minimal supervision.
• High school diploma or equivalent.

Skills and Abilities:

• Strong interpersonal and communication skills.
• Excellent problem-solving abilities.
• Ability to work independently and as part of a team.
• High level of reliability and professionalism.
• Physical stamina to perform duties effectively in an outdoor environment.