Guest Relations Manager AYANA BALI Apply
We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Guest Relations Manager to work with our Rooms team at the finest 5-star luxury resort in Bali.
Responsibilities
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Ensure compliance with health and quality standards
- Proven track record in deescalating any setbacks with the guests.
- Help with the scheduling/man planning.
Requirements
- Hands-on experience with Hotel Management software (PMS)
- Bachelor's degree in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable
- 1 or 2 years experience in similar position
- Strong affinity for and commitment to the hotel industry
- Strong market sense and results orientation
- Understanding of all hotel management best practices and relevant laws
