Expatriate Guest Relations Officer Native Japanese SpeakingAYANA BALI Apply
We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Guest Relations Officer - Japanese Speaking to work with our Rooms team at the finest 5-star luxury resort in Bali.
Responsibilities
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Ensure compliance with health and quality standards
Requirements
- For Expatriate Native Japanese
- Fluent in English
- Minimum of 2 year experience at Front office in a 5 Stars or luxury resort
- Fluent in Japanese, with a certified language test (minimum N2)
- Experience in operating OPERA system
- Diploma in Rooms Division, Hotel Management, or other relevant fields. A bachelor's degree is desirable
