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Guest Service Representative

  • ... Posted on: Jun 23, 2025
  • ... Teshara Investments
  • ... Youngtown, Arizona
  • ... Salary: Not Available
  • ... Full-time

Guest Service Representative   

Job Title :

Guest Service Representative

Job Type :

Full-time

Job Location :

Youngtown Arizona United States

Remote :

No

Jobcon Logo Job Description :

Job Description

Job Description
Benefits/Perks 
  • Flexible Scheduling
  • Career Advancement Opportunities 
  • Competitive Compensation
  • Saturday 2pm-10pm, Sunday 2pm-10pm, Wednesday 2pm-10pm
  • Please contact Joni Johnson @ 623-977-1318 please press #3 to be connected to the front desk.
Job Summary
We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions.

The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you!  

Responsibilities
  • Greet every guest with a smile 
  • Assist guests with the registration process
  • Answer phone calls and take messages accurately
  • Anticipate the needs of guests and build rapport
  • Respond to guest concerns and resolve them appropriately, escalating to management when necessary
  • Maintain accurate records of registration and payment information 
  • Ensure compliance with health and quality standards
Qualifications
  • High School Diploma/GED required
  • Familiarity with hospitality industry standards
  • Knowledge of front desk operations and procedures
  • Proficient in English; knowledge of other languages is a plus
  • Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
  • Ability to demonstrate genuine care for customers and employees
  • Ability to work in a fast-paced environment

View Full Description

Jobcon Logo Position Details

Posted:

Jun 23, 2025

Employment:

Full-time

Salary:

Not Available

Snaprecruit ID:

SD-zip-ae10aa3d87f64872977b705966b047ba593dba423b6584d8f18c35987c92b642

City:

Youngtown

Job Origin:

ziprecruiter

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Job Description

Job Description
Benefits/Perks 
  • Flexible Scheduling
  • Career Advancement Opportunities 
  • Competitive Compensation
  • Saturday 2pm-10pm, Sunday 2pm-10pm, Wednesday 2pm-10pm
  • Please contact Joni Johnson @ 623-977-1318 please press #3 to be connected to the front desk.
Job Summary
We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions.

The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you!  

Responsibilities
  • Greet every guest with a smile 
  • Assist guests with the registration process
  • Answer phone calls and take messages accurately
  • Anticipate the needs of guests and build rapport
  • Respond to guest concerns and resolve them appropriately, escalating to management when necessary
  • Maintain accurate records of registration and payment information 
  • Ensure compliance with health and quality standards
Qualifications
  • High School Diploma/GED required
  • Familiarity with hospitality industry standards
  • Knowledge of front desk operations and procedures
  • Proficient in English; knowledge of other languages is a plus
  • Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
  • Ability to demonstrate genuine care for customers and employees
  • Ability to work in a fast-paced environment

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