Position Details
Guest Services Associate Isle Of Palms Apply
Who we are
AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar short-term rental industry.
What we are looking for
The Guest Services Associate is the face of AvantStay and our boots on the ground. This is one of the most versatile roles at the company and perfect for anyone who loves being on the go and finds fulfillment in serving our guests. The ideal Guest Services Associate is detail oriented and thrives on problem-solving guest issues and satisfying guest requests throughout the day. This person will respond to guest issues, ensuring quality output by our housekeeping and maintenance teams, and performing inspections or light housekeeping duties between guest stays.
This is a part-time role, with possibility to advance to full-time dependent on performance and market needs.
Must reside in the designated area.
What you'll do
- Coordinate guest relations, including but not limited to guest check in, concierge services, and reservation information
- Coordinate daily operational needs with front office staff
- Create work tickets and dispatch vendors and maintenance technicians
- Communicate daily with homeowners and guests via phone, in person, and email
- Assist with general upkeep of the office, including management of collateral, office supplies, owner arrival supplies, etc.
- Assist with owner and guest mailings and special events
- Provide contractor keys and dispatch
- Perform additional responsibilities as required
Requirements
- 2 years front office and or reservation experience
- Prior vacation rental or real estate experience preferred but not required
- Excellent organization and time management skills
- Excellent listening and interpersonal skills
- Strong attention to detail
- Strong tact and diplomacy; interacts with and works cooperatively with associates, property owners and guests
- Ability to work a flexible schedule and be able to work weekends and holidays
- Ability to lift over 50 pounds
Benefits
- The role has a starting pay of $18 per hour dependent on your skills and experience
- Fitness Reimbursement
- Cell Phone Reimbursement
- Mileage Reimbursement
When you join AvantStay
You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
Diversity, Equity, Inclusion & Belonging
Diversity is at the heart of everything we do - that is why we are committed to making AvantStay one of the most diverse, equitable, and inclusive workplaces on the planet. We're a proud participant of Pledge LA, an organization that believes that Los Angeles will become the most diverse and civically-engaged tech hub in the nation. Our members, tech companies, and VC firms or accelerators based in Los Angeles are committed to increasing their level of community engagement and improving diversity, equity, and inclusion within their organization and investments.
We hold ourselves accountable daily to have our company reflect our surrounding community, which celebrates diversity. We intend to foster an environment where our team is comfortable to be who they are and stand for what they believe in.
