Position Details
Guest Services Liaison Staff Asst Apply
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients worldwide.
Job Title: Guest Services Liaison/Staff Asst.
Job Title: Guest Services Liaison/Staff Asst.
Location: New York, NY, 10065
Duration: 2 Months
Job Type: Temporary Assignment
Work Type: 9:00-5:00 / 10:00-6:00 (Part Time - Weekend Shift)
Job Description/Summary:
- Provides current information concerning patient location to visitors, telephone inquiries and staff.
- Greets visitors, patients and directs them to various areas of the Center.
- Monitors the elevators in New Memorial and the lobby area and explains visiting policy to visitors.
- Provide clerical and administrative support to the Director of Patient Relations.
Essential Duties:
- Investigates and provides information regarding current location of patients through use of Client systems and communication with Admitting, Nursing Units, Urgent Care, Operating Room, PACU, PSC, and SDH.
- Performance Expectations: Identifies urgent calls and hand delivers messages immediately or uses the paging system.
- Keeps track of messages that Patient Representatives have not picked up in a timely manner or are duplicate calls and pages them when appropriate.
- Responds to and triages all calls and walk-in requests to the Patient Representative Department from patients, families, and staff.
- Provides immediate assistance/management of inquiries when appropriate.
- Determines nature of request for patient location information by asking questions of caller, visitor, or patient.
- Locates patient through use of available resources (e.g., Client systems, Admitting Office, Urgent Care).
- Directs caller/visitor to correct phone number/room.
- Transfers call to patient by clearly stating to caller that call will be transferred and giving direct number to caller.
- Always honors confidentiality of blocked information by telling caller or in person inquirer there in no information on a patient with that name.
- Informs other departments of changes with appropriate (e.g., informs Admitted Office if patient's room has been changed).
- Investigates and provides information regarding current location of patients through use of Client systems and communication with Admitting, Nursing Units, Urgent Care, Operating Room, PACU, PSC, and SDH.
- Identifies urgent calls and hand delivers messages immediately or uses the paging system.
- Keeps track of messages that Patient Representatives have not picked up in a timely manner or are duplicate calls and pages them when appropriate.
- Responds to and triages all calls and walk-in requests to the Patient Representative Department from patients, families, and staff.
- Provides immediate assistance/management of inquiries when appropriate.
- Determines nature of request for patient location information by asking questions of caller, visitor, or patient.
- Locates patient through use of available resources (e.g., Client systems, Admitting Office, Urgent Care).
- Directs caller/visitor to correct phone number/room.
- Transfers call to patient by clearly stating to caller that call will be transferred and giving direct number to caller.
- Always honors confidentiality of blocked information by telling caller or in person inquirer there in no information on a patient with that name.
- Informs other departments of changes with appropriate (e.g., informs Admitted Office if patient's room has been changed).
- Directs waiting family and friends to conference rooms when necessary (e.g., distraught/highly emotional or large families, surgeon request).
- Acts as a welcoming resource for all visitors to the Center.
- Gives clear and accurate directions/information on location and functions of relevant departments and staff.
- Informs visitors or relevant policies and procedures such as hours and privileges of visitation.
- Directs visitors to local facilities (e.g., hotels, restaurants, garages) for visitor convenience using available resources (e.g., menu book of restaurants, hotel guide).
Required Skills & Experience:
- Two to four (2-4) years of experience required.
- Intermediate Verbal Communication Skills.
- Intermediate interpersonal skills.
- Beginner computer skills.
Required Education:
- HS Diploma/GED required.
TekWissen Group is an equal opportunity employer supporting workforce diversity
