Hardware Support Specialist

Hardware Support SpecialistCompany: Rugged ScienceDepartment: Test Rugged Science builds rugged computer systems for the U.S. military and some of the most innovative industrial companies in the world, and business is growing fast. We are seeking a hardworking and detail-oriented Hardware Support Specialist with a can-do attitude. Candidate must be self-motivated, work well independently and in a team setting, and have the desire to work in a fast-paced environment. ​Responsibilities:Troubleshoot board-level issues to determine the root cause of product failure.Repair defective units in accordance with IPC standards.Utilize client management tools for diagnostic troubleshooting to quickly address customer requests remotely.Develop custom images per customer and product requirements (Windows and Linux).Work closely with the Sales Department to answer configuration and specification questions for new customer products.Complete functionality testing of industrial and military products.Assist in developing and maintaining standard test procedures for all Rugged Science products.Requirements include:Associate’s Degree in Computer Science or similar major (preferred).5+ years working experience in the computer industry.2+ years experience troubleshooting and repairing board-level issues.Strong understanding of Linux and Windows.Experience with and knowledge of electronics and test & measurement equipment.Able and willing to work in a fast-paced environment as part of a close-knit team.IPC-A-610, IPC-A-620, J-STD-001, IPC-7711/7721 certification (preferred)Why Join Us:Competitive salary and benefits packageCollaborative and supportive team environmentOpportunities for professional development and career growthBe part of a dynamic company driving innovation and customer success