Responsibilities:

Lead, manage, and develop a team of HVAC technicians, providing coaching, training, and performance feedback

Collaborate with clients to understand their service needs and provide appropriate solutions

Monitor and maintain high-quality service standards, ensuring compliance with industry regulations and company policies

Track and analyze service department metrics, such as response time, first-time fix rate, and customer satisfaction

Continuously improve service processes and procedures, striving for operational efficiency.

Oversee inventory management, manage warranty claims and returns

Recruit, interview, hire and train technicians. Attend Manufacturer hosted product and service level trainings.

Maintain compliance with safety regulations and promote a culture of safety within the team

Requirements:

• 10+ years HVAC trade knowledge, skills and experience

5+ years managerial experience or Lead Technician role advising your peers (player-coach)

Strong technical knowledge of HVAC systems and components

Exceptional customer service and communication abilities

Familiarity with industry regulations and safety standards

Proficiency in refrigeration piping, brazing, troubleshooting DX systems

Experience with DX systems (split and packaged), air and water cooled chillers, VRF systems, Start-up

Valid HVAC technician license/certification

Good driving record

High school diploma or equivalent; formal training from a Tradeschool preferred