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Head of AI-Driven Operations & Support

  • Job type Posted on: Jul 21, 2026
  • Experience level Lumen
  • Employment type Tallahassee, Florida
  • Employment type Onsite
  • Salary Full-time
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Job Title :

Head of AI-Driven Operations & Support

Job Type :

Full-time

Job Location :

Tallahassee Florida United States

Remote :

No

Jobcon Logo Job Description :

View Full Description
Lumen is seeking a Manager, Operations to lead a blended team of System Engineers and Activation Technicians responsible for activation resolution and post-activation support for Lumen’s NaaS portfolio. This role emphasizes operational execution, people development, and exceptional customer experience while aligning with IT, Engineering, and Automation partners. You will drive performance, coach for growth, manage workload to meet support-hour commitments, and champion AI and automation to #J-18808-Ljbffr

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Jobcon Logo Position Details

Posted:

Jul 21, 2026

Reference Number:

14660_B1D1038BC3119DC6075418EB7034D796

Employment:

Full-time

Salary:

Not Available

City:

Tallahassee

Job Origin:

APPCAST_CPC

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Lumen is seeking a Manager, Operations to lead a blended team of System Engineers and Activation Technicians responsible for activation resolution and post-activation support for Lumen’s NaaS portfolio. This role emphasizes operational execution, people development, and exceptional customer experience while aligning with IT, Engineering, and Automation partners. You will drive performance, coach for growth, manage workload to meet support-hour commitments, and champion AI and automation to #J-18808-Ljbffr

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