About the CompanyOur client is a leading telecommunications provider in the Netherlands, delivering mobile, fiber and digital services to both consumers and enterprise customers. With thousands of employees nationwide, the organization operates in a high-availability, customer-critical environment where technology directly impacts millions of users daily.The company is undergoing significant transformation to further strengthen its position as a customer-centric telecom provider.The RoleAs Head of IT Delivery, you are accountable for the end-to-end performance of IT delivery and transformation. This role goes beyond execution - you are responsible for how delivery is structured, governed and experienced across the organization.You operate at the intersection of strategy, execution and leadership, ensuring that complex change initiatives are delivered sustainably, adopted effectively, and aligned with business priorities.Customers may never meet you, but they experience the results of your leadership every day.Key ResponsibilitiesTranslate business strategy into executable IT delivery roadmapsLead multiple large-scale transformation programs across IT, Network, B2C, B2B and Customer OperationsEnsure strong governance, transparency and ownershipAlign business and technology stakeholders across a matrix organizationManage substantial budgets and delivery commitmentsIdentify and mitigate risks proactivelyBuild and coach senior delivery leaders and program directorsFoster a culture of accountability, psychological safety and continuous improvementLeadership ProfileYou are a mature and balanced leader who:Leads with clarity and consistencyBuilds trust across executive stakeholdersCoaches rather than commandsNavigates ambiguity calmlyBalances empathy with decisivenessUnderstands how delivery excellence supports long-term business outcomesMust-Have QualificationsMaster’s degree in IT, Business, Technology or equivalent senior experience10+ years in IT delivery, transformation or program leadershipExperience leading large, multidisciplinary teams in matrix environmentsStrong ownership of budgets and business casesProven executive stakeholder management skillsExperience in complex, high-availability environmentsPreferredTelecom industry experienceExperience with OSS/BSS or network transformationExposure to both B2B and B2C environmentsExperience in regulated, fast-moving industriesLocation & RequirementsMust reside in the Netherlands (valid work permit required)Hybrid model, minimum 3 days per week onsite (The Hague region)What’s OfferedCompetitive salary + performance bonus30 vacation days (full-time)Hybrid working modelProgressive pension schemeLearning & development budgetExtensive training platformStrong career growth opportunitiesEmployee telecom benefits