Healthcare Associate

Healthcare AssociateSentido Health is a boutique home health solutions company founded on a deeply personal mission: to support medically complex patients and their families with the heartfelt care wed give our own. We offer the product selection and clinical resources of large national organizations, delivered with the individualized approach only a boutique provider can. We consider our patients family, and our team is built on the belief that every person deserves more than a delivery. They deserve a partner.The Healthcare Associate role is designed to be a starting point, if you want it to be. Our goal is to bring you in here and then train and educate you on all things DME (durable medical equipment), from products and insurance to documentation and patient care coordination. As you build that foundation, well support you in growing your skills and exploring other paths within Sentido Health. No prior DME experience? Thats okay. Well teach you.As a Healthcare Associate, youll be the heartbeat of our daily operations: the person patients and referral partners count on to make sure care arrives accurately, on time, and without friction. Youll serve as the primary point of contact for monthly order fulfillment, working across insurance verification, patient communication, and documentation to keep everything running seamlessly. Were looking for someone who is detail-oriented, people-first, and genuinely excited about making a difference from behind the scenes. Bilingual candidates are strongly encouraged to apply.Order Processing & Patient CommunicationReceive and confirm patient orders via phone, email, and text, ensuring every order is accurate and complete before it moves forwardProcess orders, requests, and patient information updates in Brightree with speed and precisionServe as a trusted point of contact for patients and caregivers, resolving needs professionally and escalating when neededInsurance & DocumentationVerify insurance coverage across all payers prior to every order fulfillmentScan, file, and maintain patient documentation in full compliance with organizational and regulatory standardsKeep patient and order records accurate and current in Brightree at all timesProduct Knowledge & Team SupportBuild working knowledge of our product lines to confidently consult patients and support the sales teamPitch in on additional projects and initiatives as needed. Were a team, and everyone contributesExceptional attention to detail, especially when processing orders, verifying insurance, and maintaining patient recordsStrong verbal and written communication for professional interaction with patients, teammates, and leadershipThe ability to prioritize and multitask effectively in a fast-paced, high-volume environmentA collaborative, team-first mindsetProficiency with computer systems, including Microsoft Office Suite and healthcare management softwareA genuine commitment to HIPAA compliance and patient confidentialityProblem-solving instincts and sound judgment to resolve day-to-day patient and order issuesA desire to learn and grow in the DME fieldHigh school diploma or GED requiredMinimum of six (6) months of experience in healthcare, customer service, or office administrationPreferred: one (1) or more years in healthcare operations, HME/DME, or a comparable healthcare environmentPreferred: experience with Brightree or comparable healthcare management softwarePreferred: working knowledge of insurance verification across Medicare, Medicaid, and commercial payersFamiliarity with medical terminologyBoutique culture: National resources with a personal touch. Youre not a number hereMission youll feel: Founded by a family, for families. The work is genuinely meaningfulTraining & growth: Hands-on DME training and internal development and advancement pathwaysComprehensive benefits: Medical, dental, vision, life, accidental, short-term disability, flexible savings account, GAP, and telehealthPTO: 80 to 160 hours based on tenure401(k) with matching: 100% match up to 4%, partial match up to 6%Wellness perk: Free gym membership or $25 monthly stipend if unavailable in your areaThis is a full-time, non-exempt, on-site position based in a professional office environment. Standard hours are Monday through Friday, 8:30 a.m. to 5:00 p.m., with occasional after-hours availability as required. This role is primarily sedentary, involving regular computer and telephone use, with occasional standing, walking, and light lifting of up to 10 pounds.Our office is located at 27905 Commercial Park Rd., Suite #240, Tomball, TX 77375.Join a team where the details you get right every day make a real difference in the lives of medically fragile patients and the families who love them. Whether youre looking for your next role or your long-term career, apply today and become a part of the Sentido family.Sentido Health participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. Sentido Health is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Reasonable accommodation may be provided to qualified individuals with disabilities to perform essential job functions.