Healthcare Provider Experience Ux Coordinator

Position Title: Healthcare Provider Experience (UX) Coordinator

Location: Raleigh, NC

Work Arrangement: Hybrid

Interview Process: Webcam Interview Only

Seeking a Healthcare Provider Experience Coordinator to serve as a champion for rural healthcare providers navigating digital health resources, IT, and AI technologies. This role focuses on mapping provider journeys, analyzing friction points, and implementing process improvements to optimize digital health operations.

• Provider Navigation & Support: Act as the main contact for provider feedback, resolving process blockers, and developing a comprehensive provider guidance playbook.

• Journey Mapping & Analysis: Map and update detailed provider interaction workflows and identify gaps in service delivery.

• Process Improvement: Gather qualitative and quantitative data through surveys and listening sessions to streamline cross-boundary processes.

• Partner Coordination & Reporting: Liaise with external partners to facilitate smooth handovers and compile experience metrics for leadership.

• Experience: 3+ years of hands-on experience in process mapping, process improvement, user interviews, and user journey mapping.

• Education & Background: Bachelor's degree in Business, Public Health, Healthcare Management, Information Systems, or a related field (or equivalent experience).

• Healthcare Domain Knowledge: Familiarity with rural health systems, digital health challenges, EHR workflows, telehealth platforms, and provider interactions.

• Frameworks & Methods: Understanding of continuous improvement tools, RACI frameworks, SLAs, and triage/escalation workflows.

• 2+ years of direct healthcare provider interfacing.

• Experience with federal/state contracts or public health program management.

• Familiarity with UI/UX research tools (Figma, Adobe XD, Sketch) and user persona development.