HEAP Compliance Reviewer

Purpose:

The HEAP Compliance Reviewer is responsible for the accuracy, quality, and compliance of Energy Assistance Program operations. The position reviews applications and case files, monitors adherence to applicable federal, state, and agency requirements, identifies errors or compliance concerns, and works with Energy Services staff and management to ensure corrective actions are completed. The Heap Compliance Reviewer serves as a quality assurance resource for HEAP and related Energy Assistance Programs, including PIPP Plus, Winter Crisis Program (WCP), Summer Crisis Program (SCP), and other applicable energy assistance initiatives. The position assists the Director of Community Services in maintaining program integrity, preparing for monitoring and audits, identifying trends that may create compliance risk, and ensuring staff consistently follow current program guidelines and agency procedures.