This is a very urgent requirement with immediate placement, please apply for immediate consideration.

No Corp-to-Corp candidates - only W2 or 1099 candidates.

Job Title: Help Desk Analyst

Location: Mechanicsville, Virginia

Interview: In-Person

Duration: Long Term

Required Skills:

• Technical problem resolution, judgment, and decision-making skills.
• Strong analytical, interpersonal, and written/verbal communication skills.
• Two years of technical customer service experience or equivalent experience/education

Job Description:

• Able to Identify, research, and resolve technical and procedural issues.
• Respond to telephone calls, emails, tickets, and personnel requests for technical support.
• Documents, tracks, and monitors issues/tickets to ensure a timely resolution.
• Escalate unresolved issues/ticket to Tier II/III support.
  

Thanks