Help Desk Analyst

Akkodis is seeking an entry-level Help Desk Technician to join a collaborative IT team supporting a diverse user environment.In this role, you'll provide first-line technical support, troubleshoot hardware and software issues, assist with user account management, and help deploy and maintain desktop technologies. This is an excellent opportunity for someone with strong customer service skills and a passion for technology to gain hands-on experience in a professional IT environment.Pay Rate Range: $18.00/hour-20.00/hour; The rate may be negotiable based on experience, education, geographic location, and other factors. ResponsibilitiesProvide Tier 1 technical support for end usersTroubleshoot desktops, laptops, printers, and software applicationsManage password resets and user access requestsDocument and track incidents through a ticketing systemAssist with device setup, deployment, and basic system administrationEscalate complex issues when appropriateQualificationsHigh school diploma or equivalentStrong customer service and communication skillsBasic knowledge of Windows operating systems and Microsoft Office/Microsoft 365Interest in pursuing a career in ITPrevious technical support, customer service, internship, or CompTIA A+ training is a plusGreat opportunity for recent graduates, career changers, or individuals looking to gain professional IT experience in a stable and team-oriented environment.For other opportunities available at Akkodis go to Opportunity Employer/Veterans/DisabledBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees with the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:· The California Fair Chance Act· Los Angeles City Fair Chance Ordinance· Los Angeles County Fair Chance Ordinance for Employers· San Francisco Fair Chance Ordinance