Help Desk Analyst

*****NO C2C OR THIRD PARTY INQUIRIES*****Help Desk AnalystLocation: Onsite New Brunswick, NJShift: 8:30am - 5pmRate: $24 - $27/hrCOVID-19 Vaccination: Must have proof of vaccination and must be fully vaccinatedCOVID-19 Booster Shot: Must have proof of booster shot (when eligible)POSITION SUMMARYThe Help Desk Analyst position will provide clinical technical support for physicians, residents, and nurses in Paragon, (PCH, CCS, Emergency Department, and Operating Room Management, etc) and Athena EMR Systems. ESSENTIAL RESPONSIBILITIESProvide helpdesk phone support and remote support for end-users.Provide desktop support (hardware & software) for end users on-siteMonitor servers and follow escalation procedures to on-call analysts for clinical application incidents, system alerts, and network & interface issues.Perform software installation and upgrades, as neededUtilize manual and automated processes/tools to monitor and maintain computing environments.Assist in supporting backup & restoration processes and procedures.Assist in the design, deployment, and maintenance of administrative, physical, and technical security controls as they relate to the helpdesk function/user communities.Ensure that all client process and procedures have been implemented, understood, and followed.Ensure proper use of client equipment and sensitive security information and reportsREQUIREMENTSMinimum of 3yrs helpdesk experienceCompTIA A+ CertificationExceptional interpersonal and customer service skills including deescalating frustrated callers and providing "white glove support" to medical professionals or executivesExperience using a ticketing systemProficient in MS Office & OutlookStrong leadership skillsAbility to explain technical issues to non-technical peopleStrong analytical and problem-solving skills with consistent conclusionsFamiliarity with troubleshooting computer-related problems, specially with interval client computing platforms and network connectivityBasic understanding of laws and regulations regarding the EEOC and ADAAbility to provide practical solutions to complex problems in an independent work environment