Job: Help Desk Analyst 4 - 100% On Site
Location: 7700 Midlothian Tpke, North Chesterfield, VA 23235

If selected the role requires the candidate to work on site 5 days per week. Does your candidate agree to this arrangement?

Help Desk Analyst 4
Candidates must be able to work on site.
Local Candidates Strongly Preferred.

The Help Desk Analyst will support client's new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an employee remains qualified after the employee was involved with a criminal justice event. The incumbent will interact with employers by email, telephone and other means to set up and maintain employer accounts. This includes determining if an employer is qualified to have a client account, set up the account, establish account users, assist with getting users access to the employer ePortal, update account information and user information, and perform other duties as assigned.

Knowledge, Skills, and Abilities: Advanced computer skills are required that aligns with the Job Description. Ability to multitask and to determine root cause of problems and implement solutions, In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).

Advanced computer skills are required that aligns with the Job Description.- Required 8 Years

Ability to multitask and to determine root cause of problems and implement solutions. - Required 8 Years

Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions. - Required 8 Years

Customer relations skills. - Required 8 Years

Good verbal and written communication skills. - Required 8 Years

Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook). - Required 8 Years