Location & Work Arrangement

• Location: Franklin or Madison County, Ohio
• Work Arrangement: On-Site (Candidates will work on-site in either Franklin or Madison County.)
• Contract: This is a Contract position.
• Mode of Interview: In Person.
• Candidate Requirement: Must be located within the state of Ohio and accept that travel may be required throughout the state.

Daily Duties & Responsibilities

• Provide Tier 2 technical support and manage system access for a large user base (approximately 15,000 customers).
• Troubleshoot hardware and/or software issues independently across key areas:
  • Workstation and Desktop Support
  • Business Continuity
  • Information Security
  • Network Connectivity
• Utilize and manage the ServiceNow ticketing system for logging, tracking, and resolving technical issues.
• Demonstrate strong working knowledge of the MS Office (O365) suite.

Required Skills & Experience (1+ Year)

Candidates must possess a minimum of one year of professional experience in the following areas:

• Professional experience working with computers in a Help Desk/Support role.
• Professional experience in a customer service-related role, specifically providing phone and video support for users with varying technical expertise.
• Strong Customer Service Skills are required.

Highly Desired Skills

• Previous experience with ServiceNow (1 year desired).
• CompTIA A+ Certification (1 year desired).