Role: Help Desk Analyst - Video Support Specialist

Location: LONDON, OH

Video support specialist extremely well-rounded in processing, scheduling videoconference requests and managing other issues via telephone and email utilizing Microsoft Office 365, experience with Polycom RMX, Resource Manager and endpoints.

Job will be in person working in London, Ohio. equipment supplied

Agency expects a video support specialist extremely well-rounded in processing and scheduling videoconference requests and managing other issues via telephone and email utilizing Microsoft Office 365, and experience with Polycom RMX, Resource Manager and endpoints.

Video Support Specialist

Education: Preferred Education: 4-year college degree

Years of Relevant Experience: 2 years

Key Skills:

• Process and schedule for videoconference requests and manage other issues via telephone and email. Last year we scheduled over 12,000 conferences.

• Utilize Microsoft O365

• Assist with day-to-day management of videoconferencing operations for our multisite videoconferencing network

• Use professional written and oral communication

• Work successfully across multiple teams

• Provide analytical and troubleshooting support for video endpoints and fiber networks

• Support conference room meetings, point-to-point and multipoint (bridge) video teleconferences

• Prefer experience with Polycom and Cisco infrastructure and endpoints

• Provide limited audio/video support for management off-site activities

• Maintain strict confidentiality for all videoconferencing activities

• Report operational and technical issues to managers.