We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis in Oakhurst, California. This position is ideal for professionals with a strong background in IT support who are passionate about providing excellent service in a hospitality environment. As part of this role, you will manage various technical tasks while ensuring smooth operations across hardware and software systems.

Responsibilities:
• Deliver exceptional customer service to both staff members and government officials by addressing their IT needs.
• Train end-users on software functionalities and proper use of hardware to enhance efficiency.
• Resolve help desk tickets promptly, ensuring minimal disruption to daily operations.
• Monitor and analyze system performance metrics to identify and address potential issues.
• Perform updates on computer software and oversee hardware upgrades as needed.
• Adhere to established Standard Operating Procedures and Policies in all tasks.
• Document processes, conduct diagnostic tests, and troubleshoot technical issues to maintain system reliability.
• Stay informed about emerging trends and advancements in IT support to provide cutting-edge solutions.
• Install hardware, cables, and security cameras to support operational requirements.
• Take on additional responsibilities as assigned to ensure the seamless functioning of IT systems.• Proficiency in Active Directory management.
• Strong knowledge of Microsoft Windows 10.
• Solid troubleshooting skills for resolving technical issues efficiently.
• Familiarity with service desk ticketing systems.
• Understanding of hardware installation and configuration.
• Experience in training end-users on software and hardware usage.
• Ability to monitor and assess system performance effectively.
• At least 3 years of experience in a similar IT support role.