We are looking for a skilled Help Desk/Desktop Support Analyst to provide efficient technical assistance to end users in both onsite and remote settings. This role is based in Turtle Creek, Pennsylvania, and offers a long-term contract opportunity. Ideal candidates will have hands-on experience in troubleshooting, system administration, and IT support within a Windows environment.

Responsibilities:
• Prepare and deploy laptops for both new and existing users, ensuring proper imaging and configuration.
• Manage user accounts in Active Directory and Office 365, maintaining security and accessibility.
• Deliver prompt technical support for hardware, software, and network issues, both onsite and remotely.
• Set up and configure IT hardware, including desktops and peripherals, while resolving technical challenges.
• Provide ongoing IT support within a manufacturing environment to ensure smooth operations and productivity.• 1–3 years of experience in Help Desk or IT Support roles.
• Proficiency in Windows operating systems and environments, including Windows 11.
• Hands-on experience with Active Directory and Office 365 account management.
• Strong troubleshooting abilities to address technical issues effectively.
• Comfortable with imaging devices and performing hands-on hardware support.
• Familiarity with service desk ticketing systems and processes.
• Ability to provide in-person and remote technical assistance to users.