MUST HAVE A SECRET CLEARANCE. DO NOT APPLY IF YOU DO NOT HAVE A SECRET CLEARANCE.

Description

GC&E Systems Group is seeking a Help Desk Support Specialist. The candidate for this position will work within our team to support our government Information Technology (IT) program with our Fort Novosel client. As Desktop Support you will work to ensure successful operations of the Information and Infrastructure systems for Fort Novosel.

Primary Responsibilities and Essential Function

Perform tasks related to the implementation, administration, and support of MS Windows (Win) OS, including installation, software distribution, and implementation on client systems supported by the NEC.

Provide troubleshooting support for software and hardware.

Provide support for the administration of remote access systems.

Provide troubleshooting and installation support for Nortel and Cisco VOIP desktop instruments.

Support the implementation and adjudication of cybersecurity (CS) and security directives as promulgated by the Department of the Army Cybersecurity Directorate, CIO

Recommend methods to improve NEC operations.

Provide service desk services including service desk and product support for COTS hardware and software, network support, repair service, including those dedicated to single applications and providing broad support for networks and desktop services (includes VOIP).

Work with the NEC communications staff to resolve problems and install, move and remove telecommunications equipment and service.

Monitor all work orders and trouble tickets for status and compliance with established timeframes for work performance.

Support thin client desktop solutions IAW the Army approved product list (APL).

Provide VoIP support to include installing, configuring and upgrading VoIP telephone instruments on an end- user’s desktop.

Sort and route work orders and trouble tickets to the proper teams, assure customer information is correct.

Physical Requirements

Predominantly indoors in normal office environment

Must be able to sit, stand, walk, stoop, kneel and reach

Must be able to speak, write, read, and understand English

May require frequent computer use for several hours at a time

Frequently work at fast pace with unscheduled interruptions

Must have visual acuity

Must be able to lift up-to 25 pounds

Location: 

Fort Novosel, AL– This is not a remote position. Local candidates only.

Required work authorization: 

United States

Job Type:

Full-time

Experience:

Active Directory

Remote Desktop

Software Installation

OS Imaging/Upgrades

Customer support

Remedy Ticketing System

Desktop Support troubleshooting

Candidate Requirements:

Must have CompTIA Security +

Skills

windows, active directory, windows administration, office 365, Help desk support, Troubleshooting, Customer service, Service desk, Windows 10, Ticketing system, Desktop, Password reset

Top Skills Details

windows,active directory,windows administration,office 365,Help desk support,Troubleshooting,Customer service,Service desk,Windows 10,Ticketing system,Desktop,Password reset

Additional Skills & Qualifications

Candidate will be working for GC&E - Prime for NEC contract at Dugway Proving Ground in Utah.

Experience Level

Entry/Mid Level

This is a Contract to Hire position based out of Dugway, UT.

The pay range for this position is $38.46 - $38.46/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Dugway,UT.

This position is anticipated to close on Feb 24, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at .

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.