Help Desk Engineer

Position Title: Help Desk EngineerLocation: Seattle, WA (Onsite 5 Days/Week)Duration: 6-Month Contract (Extension/Conversion Possible)Compensation: $30-$38/hr (depending on experience)Benefits: Eligible for medical, dental, vision, and 401(k)A leading transportation technology and analytics organization is seeking a Help Desk Engineer to join its growing IT team. This is an excellent opportunity for an IT professional who enjoys supporting end users, troubleshooting technical issues, and contributing to a modern, fast-paced technology environment.The ideal candidate will have strong experience supporting MacOS environments and Okta, along with a customer-first approach to technical support.Key Responsibilities:Provide Tier 1/Tier 2 technical support for hardware, software, and peripheral issuesTroubleshoot and support both Mac and Windows endpointsManage and resolve issues through a ticketing systemSupport onsite and remote employees with technical requestsConfigure, deploy, and maintain laptops and endpoint devicesAssist with conference room Audio/Video technology supportCreate and maintain technical documentationProvide white-glove support to employees and executive stakeholdersRequired Qualifications:2-4 years of Help Desk, Desktop Support, or IT Support experienceStrong MacOS support experienceExperience with Okta (SSO/SAML)Microsoft 365 administration experienceExperience with Entra ID and/or IntuneGoogle Workspace administration experienceStrong troubleshooting, communication, and customer service skillsPreferred Qualifications:Active Directory experienceMac device management experienceAudio/Video conference room supportCompTIA A+, Network+, or similar certificationsAddison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.