Help Desk Senior System Administrator

Client: US Army

POP: 12+ months

Location: Joint Base Lewis-McChord (JBLM), WA

US Citizen

SCOPE

We are seeking an experienced Help Desk Senior System Administrator to join our team in supporting the IT operations at Joint Base Lewis-McChord (JBLM) Directorate of Public Works (DPW). The ideal candidate will have 5 years of experience leading a large, complex help desk and system administration function.

REQUIRED SKILLS

• Must have Secret clearance or be able to obtain one

• Minimum 5 years of experience managing both servers and workstations in a large, complex IT environment.

• Expertise in DoD Cyber Workforce requirements.

• Ability to maintain DoD certifications as per DoDM 8570.01 and DoDM 8140.03.

• Strong troubleshooting and communication skills.

• DoD Cyber Workforce (DCWF) baseline and Computing Environment

• Certifications IAW DoDM 8570.01 and DoDM 8140.03

TASKS

• Provide support for servers and workstations, including configuration, troubleshooting, and maintenance.

• Ensure compliance with DoD Cybersecurity requirements.

• Lead and manage help desk operations, ensuring timely resolution of IT issues.

• Administer user accounts, security updates, and perform hardware/software upgrades.

• Work closely with NEC and DPW to support IT infrastructure.