Help Desk Specialist

Hope you are doing well,I am Satender from Modis. My client is hiring a Helpdesk Support in Richmond, VA. Let me know if you are available for this roleRole: HelpDesk SupportLocation: Richmond, VAContract 1 year with possible extensionPay: $20-$22\hr (The rate may be negotiable based on experience, education, geographic location, and other factors)Hybrid 3 days onsite a weekMust Have:Detail oriented, punctualPick up things quicklyCommunicate effectively & know when to escalateGo-getter w/ initiative – they assign their own tasksNice to Have:SailPoint ticketingActive directoryServiceNowMainframe knowledgeGoogle sheetsBasic SQLPrevious tech support environmentOther Notes:Annie has worked with and recognized other vendorsNo overtime at any timeThe team manages a large number of applications (10+)Could be 1-3 steps to provision them or 10-15 stepsNo phone support – communicate via emailJob Description: Daily responsibilities will consist of creating, modifying, and deleting user access accounts in various applications for all lines of business across our organization. Troubleshoot provisioning errors, work on various access clean-up projects, cross train within the team.Equal Opportunity Employer/Veterans/DisabledBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:· The California Fair Chance Act· Los Angeles City Fair Chance Ordinance· Los Angeles County Fair Chance Ordinance for Employers· San Francisco Fair Chance Ordinance