Loading, Please wait..!!
Help Desk Support Automation Specialist
-
Posted on: Nov 06, 2026
-
Columbia, South Carolina
-
Onsite
-
Full-time
Curious about compensation?
Explore the historical salary trends, average pay, and estimated compensation for Help Desk Support Automation Specialist roles in South Carolina.
View Salary Guide →Find your match !
Job Title :
Help Desk Support Automation Specialist
Job Type :
Full-Time
Job Location :
Columbia South Carolina United States
Remote :
No
Job Description :
- 10 years or more of help desk, IT troubleshooting, technical support, and ticketing system experience.
- Proficiency in network-to-endpoint troubleshooting, user access support, password administration, and incident resolution.
- Experience with PowerShell, Power Automate, Microsoft Power Platform, scripting, and support process automation.
- Experience with Microsoft Intune, endpoint management, device administration, and workstation support.
- Experience in AI-enabled workflows, SOP development, process documentation, ticket management, and support operations.
- Excellent verbal and written communication skills.
- Provide frontline technical support for endpoint, network connectivity, user access, and common workstation issues.
- Diagnose and resolve incidents while recording, tracking, and closing service requests through a ticketing platform.
- Administer password resets, endpoint support activities, device troubleshooting, and routine user assistance.
- Document operational procedures, workflows, troubleshooting steps, and standardized help desk processes.
- Automate repetitive support activities using PowerShell, Power Automate, Power Platform, and AI-enabled workflows.
- Improve help desk consistency through process optimization, cross-training materials, and operational knowledge capture.
Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
For more information about Resourcesoft and our services, please visit our website.
Similar Jobs You May Be Interested In
Help Desk Support Automation Specialist
Help Desk Support Automation Specialist Onsite
Help Desk Support Automation Specialist
Help Desk Support Automation Specialist
Help Desk Support Automation Specialist Fully
Position Details
Posted:
Nov 06, 2026
Reference Number:
22582-27990
Employment:
Full-time
City:
Columbia
Job Origin:
CIEPAL_ORGANIC_FEED
Share this job:
Please wait..!!

