1 day ago Be among the first 25 applicants This range is provided by The Intersect Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $16.00/hr - $17.00/hr Overview: We are seeking a Help Desk Specialist to join a fast-paced support team that handles inbound maintenance calls from franchisees, store managers, and vendors. This is anon-technical role focused on documenting and routing incoming issues to the appropriate teams. If you have strong communication skills, are computer-savvy, and enjoy helping others, this is a great opportunity to get your foot in the door with a growing organization. Key Responsibilities: Answer inbound calls related to facility maintenance issues Accurately document issues based on caller input Ask clarifying questions to ensure proper issue recording Route requests to the appropriate internal teams Must-Have Qualifications: Comfortable using a computer; able to type at a decent speed Strong customer service and communication skills Confident and clear phone presence Detail-oriented with the ability to clarify and document incoming requests Seniority level Seniority level Entry level Employment type Employment type Contract Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at The Intersect Group by 2x Sign in to set job alerts for “Help Desk Support Specialist” roles. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr