Position Details
Help Desk Support Specialist Windows Apply
Role/Title: Help Desk Support Specialist (Windows)
Onsite, Atlanta, Georgia
Agency Interview Type: Either Web Cam or In Person
The candidate must have a Department of Defense (DoD) security clearance. Do you accept this requirement?
General Description
Georgia Tech Research Institute (GTRI) seeks a Helpdesk Specialist to perform services to support GTRIs High Assurance Computing (HAC). The specialist will support classified systems in Dept. of Defense (DoD).
Job Description
Provide unit level support in the installation, operation and maintenance of computer systems. Position typically addresses issues of moderate complexity, receiving general instructions on routine work and more specific direction on new assignments. The affiliate will interact on a consistent basis with: users within assigned unit which can include management, faculty and staff personnel. Install, maintain and upgrade workstation and peripheral hardware and software. Respond to and resolve workstation, application and server related problems. Update desktop software/applications; maintain documentation on installed applications. Provide users with assistance in working in specific applications. Maintain/troubleshoot office related equipment and applications such as copiers, fax machines, printers, building access system and email accounts. Perform other duties as assigned.
The candidate will directly support classified systems in DoD closed areas; as a result, will require a minimum of a Final DoD Secret clearance on the first day in order to perform this work.
Experience with Windows, Help desk, account management (including but not limited to account creation, password resets, setting permissions), supporting secure VTC calls, conducting basic user troubleshooting, software patching and upgrades, system hardening and producing RMF documentation (SCAP checklists and other artifacts), STIGs, data transfers, system deployments (including hardware, operating system, and software installation, maintenance, and upgrades), supporting office equipment such as printers and scanners, and documenting installed applications.
Years of Experience
2-5 years years of job-related experience
Hours /Days
Monday Friday / 8am-5pm (Full-time) (DOD closed area so on-site to perform services for GTRI)
Skills Matrix:
Experience with Windows, Help desk, account management (including but not limited to account creation, password resets, setting permissions). Required 2 Years
Supporting secure VTC calls, conducting basic user troubleshooting, software patching and upgrades, system hardening and producing RMF documentation. Required 2 Years
Supporting office equipment such as printers and scanners, and documenting installed applications. Required 2 Years
yes
Send Us Your Feedback
Sign In
Please check your email. We have sent you a password reset link. This link will expire in one hour.
Please input your account's email
Apply to this Job
Already have account? Login here
Find Your Next Job In A Snap!
We help you find the best Jobs, Employers and Career Advice.
Upload your resume for a free professional assessment
Loading, Please wait..!!
Send this job to my email
Please wait..!!