TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_18_19 Job Overview: TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_19_20TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_20_21 We are seeking a reliable and customer-focused Help Desk Support Technician to provide technical assistance to end users. This role is ideal for someone who enjoys solving problems, has a strong understanding of Windows environments, and can communicate technical issues in a user-friendly way. TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_21_22TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_22_23TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_23_24TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_24_25 Responsibilities: TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_25_26TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_26_27 TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_27_28 Respond to and resolve Tier 1 and Tier 2 support tickets via phone, email, and in-person TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_28_29TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_29_30 Troubleshoot hardware, software, network, and printer issues TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_30_31TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_31_32 Support Windows desktops, laptops, VPN, and mobile devices TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_32_33TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_33_34 Provide support for Office 365 apps, Outlook, Teams, and OneDrive TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_34_35TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_35_36 Create and manage user accounts, groups, and passwords in Active Directory TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_36_37TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_37_38 Maintain accurate documentation of issues and solutions in the ticketing system TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_38_39TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_39_40 Escalate complex issues to appropriate IT teams TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_40_41TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_41_42 Assist with onboarding/offboarding tasks including device setup and access provisioning TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_42_43TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_43_44 Perform routine maintenance and updates on workstations TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_44_45 TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_45_46TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_46_47TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_47_48TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_48_49 Required Skills: TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_49_50TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_50_51 TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_51_52 1–3 years of experience in a help desk or IT support role TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_52_53TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_53_54 Proficiency in Windows 10/11 , Microsoft Office 365, and remote desktop tools TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_54_55TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_55_56 Basic knowledge of Active Directory , DNS , and network troubleshooting TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_56_57TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_57_58 Strong communication and customer service skills TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_58_59TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_59_60 Ability to prioritize, multitask, and work independently TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_60_61TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_61_62 Familiarity with common ticketing systems (e.g., Zendesk, Freshservice, Spiceworks) TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_62_63 TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_63_64TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_64_65TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_65_66TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_66_67 Preferred Qualifications: TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_67_68TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_68_69 TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_69_70 CompTIA A+, Network+, or Microsoft certification TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_70_71TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_71_72 Experience with Intune, SCCM, or remote monitoring tools TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_72_73TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_73_74 Exposure to hybrid AD/Azure environments TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_74_75TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_75_76 MacOS support experience is a plus TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_76_77 TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_77_78TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_78_79TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_79_80TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_80_81 What We Offer: TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_81_82TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_82_83 TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_83_84 Competitive pay TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_84_85TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_85_86 Friendly and collaborative team environment TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_86_87TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_87_88 Exposure to enterprise IT infrastructure and projects TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_88_89TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_89_90 PTO and healthcare benefits TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_90_91TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_91_92 Training and growth opportunities TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_92_93 TGM_PAGESPEED_LAZY_ITEMS_INGORED_BLOCK_93_94 #J-18808-Ljbffr