PROLIM ( is currently seeking Help Desk Technical Support 2 for one of our top Client for Location- Newport News, VA

Qualified candidates can directly send your updated resume and contact info via email:

Job description:

Description/Comment:

Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.

Diagnoses, identifies, isolates and analyzes problems utilizing historical database records.

May route calls to product line specialists.

Maintains and updates records and tracking databases.

Alerts management to recurring problems and patterns of problems.

AA or other 2-year technical degree in related discipline and 1 year of related experience

Equivalency: Associate's Degree and 1 year of experience.

A relevant professional certification can be substituted for an Associate's Degree

Special Requirements

**Department cannot support a start date prior to 10/1/2024**

Must be available for all shifts - 1st shift (7:00am 3:30pm) 2nd Shift (3:30pm 11:30pm), and 3rd Shift (11:30pm 7:30am) with rotating weekends.

Department will determine shift after training.

Mostly remote role, no set schedule to be onsite.

- Experience supporting many applications including MS Office products, O365, VPN apps and many other business and engineering applications

- Experience doing technical support over the telephone and/or in chat

- Experience with troubleshooting Windows clients

- Experience working remotely

What are the top 3 items the Hiring Manager is looking for?

Customer service. Call center. Technical support (Windows)

About PROLIM

PROLIM is a leading provider of PLM, IoT and Digital transformation solutions to Global Fortune 1000 companies. With 9 global offices in US, India, and Australia, PROLIM has won 30+ awards and proudly serving over 1200+ customers to innovate and improve their profitability and efficiency. PROLIM was founded in 2005 and is headquartered in Farmington Hills, USA. With the global footprint and expertise in latest technologies, PROLIM can partner with you to speed up your Digital Transformation journey.