Help Desk Technician I — Customer‑Focused IT Support

Red River Managed Services in Chantilly, VA is seeking capable IT support professionals to handle incidents via phone, chat, email, and portal. You will serve as the primary contact for incidents, following SOPs/KBAs to diagnose and resolve issues and escalate when needed. The role emphasizes strong customer service, adherence to SLAs, and collaboration with Tier2 and leadership. On-site work in a fast-paced MSP environment is typical, with opportunities to improve processes and share knowledge. #J-18808-Ljbffr