Job Description Helpdesk Tech I Employment Status: Full TimeTemp M-F 6am–3p – 1hr lunch, OT as needed. May have tobe on-call Saturday as needed. Position Summary: Responsible for answering,commentingand replying to help desk inquiries. Help desk is the first level of support, and response forall Saticoy Lemon users. Help desk Tech Iisresponsible forinitialresponsesin answering,commentingand replying to open incidents in the help desk. Ability toidentifyand organizeservicerequestsaccording to priority. Strong aptitude in O.S. Repairs, Spyware removal, virus removal, hardware,troubleshooting, upgrades.Assistsupport staff with field work asneeded.Work requires knowledge of computer logic andmethodologyto run computer systems. Work requiresthe abilityto read andcomprehendinstruction manualsin order tomake minor repairs to computer equipment.Ability to travel onsite as needed to3 company sites(Santa Paula, Oxnard, Ventura).Homelocation is Santa Paula. Responsibilities: Able toidentifyand organizeservice requestsaccording to priority. Respondin a timely mannerto service issues and requests. Provide quality support to customers employing a high degree of customer service, technicalexpertise,professionalismand timeliness. Provide in-person technical support across the companyas needed. 3 sites (Santa Paula, Oxnard, Ventura) Install,configure, replacecomputer hardware, software, systems, phones, mobile devices, desktop UPS units. Install or replace network switches and wirelessaccess points as needed. Connectnetwork devices such as computers, printers, phonesto network switches with patch cables as needed. Terminate CAT 6 patch cables as needed. Set up PCs and equipment. Add/Remove users to Active Directory and Office 365 as needed. Join/Remove computer devices from Windows 2022 server domain. Maintainequipment tracking list, dataentryand asset tagging. Monitor company printer status and ink supply inventory, work with 3rd party vendortomaintainprinters. Work with 3rdparty tomonitorand maintain PA speaker system and Security Camera system Support business applications. Monitor andwork withcloud applications including Office 365. Troubleshoot login/permission issues, resetuserpasswords as needed. Participate in testingnew technology. Document diagnostic steps while troubleshooting reported problems. Distribute ticketsthatare out of job scope or unable tosolvetoITdirector. Conduct research to findcorrectsolutions. TraininternalusersonbasicWindows 11 operationand other company software as needed. Other tasksassigned. Knowledge,Skillsand Abilities Required of Employee: A solid understanding of the necessity for basic network, server, workstation, and end user security, andmulti factorauthentication methods. Supporting, managing, troubleshooting, and resolvingfirst levelservice requests with theappropriate levelof urgency and professionalism. Direct and indirect contact with customers, vendors, and staff. Basic knowledge of the installation, usage, and troubleshooting of Microsoft Office 365 applications and licensing, including OneDrive, SharePoint, and Teams. Basic knowledge of the installation, usage, and troubleshooting of teleconferencing applications such as Zoomand Teams. Basic knowledge of peripheral hardware such as docking stations, printers, mice, keyboards, and monitors. Basic knowledge of Active Directory. Basic knowledge of mobiledevicesbothAndroidand Apple IOS. Valid CA driver’s license Some experience in the following areas will serve you greatly in this role, not required: Prior support desk experience. The use and creation of documentation. CompTIA IT Fundamentals+ certification. Microsoft 365 Fundamentals certification. Basic knowledge of network concepts, devices, and best practices. IBM Power9System (AS400) #J-18808-Ljbffr