CSI Tech is growing!

CSI Tech is seeking qualified candidates to fill Help Desk Technician positions. Pay is dependent on experience level and the tier placement.

CSI Tech is an established information technology firm with over 25 years of serving clients nationwide. Our company provides Managed IT support to the SMB market. As a small business, we understand that the quality of our people defines the quality of our company.

CSI Tech offers a positive environment, flexible scheduling, generous pay, paid time off, 401K matching, professional training, paid training materials, certifications, and excellent benefits.

• Unmatched advancement and growth potential
• Newly built headquarters located in Lake in the Hills, IL 60156

Our hiring process consists of:

• Application
• Video Interview
• Technical Interview (In-Person)
• Formal Offer

Job Requirements:

• Perform remote help desk support
• Perform on-site services when necessary
• Determine the best solution based on the issue and details provided by customers
• Create and maintain documentation, relevant notes, and time entries
• Perform remote desktop, network, and server maintenance
• Follow up and update the customer with status updates and information
• Participate in project work

Candidate Requirements:

• A personal interest in technology
• Past and proven experience as a help desk technician
• Proven understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve advanced technical issues
• Ability to ask for help when needed
• Attention to detail and process
• Solid written communication skills
• Experience with a ticketing system
• Experience with email management (Exchange, Google)
• Experience with Active Directory
• MSP or similar Help Desk experience
• WatchGuard experience is a plus
• Datto and Kaseya product experience is a plus

Advancement and Growth Potential:

• Opportunity to participate in our Standards Committee
• Opportunity to participate in Centralized Services, overseeing all of the services provided as a whole to our clients
• Develop SOP's and Documentation
• Learn and integrate new security technologies
• Participate in on-call rotation (emergencies only) shared amongst the entire team

Tech Stack

• 365, Entra, InTune, Exchange, SharePoint, OneDrive
• Kaseya/Datto
• Autotask, IT Glue, Datto Backup, SaaS Defense, SaaS Protect, Datto RMM, Datto EDR, Datto AV, SaaS Alerts, SaaS Defense, Dark Web ID, Graphus
• We receive Premier L2 Support/Escalation for Kaseya/Datto
• HPE/Aruba
• VMware
• Hyper-V
• WatchGuard
• Microsoft Windows Server
• Mailhardener
• Lenovo Authorized Sales and Service Partner

Benefits

• Flex-Time Agreement/Hybrid Position
• Paid Certifications
• CBT Nuggets Subscription
• Regular Employee Reviews
• 401K Matching
• Professional Training
• Medical
• Vision
• Cell Phone Stipend
• Internet Stipend
• Mileage Reimbursement
• Laptop
• CSI Branded Clothing
• Stocked Kitchen
• Costco or Sam's Club Membership
• Competitive Paid Time Off Policy