Help Desk Technician Level 2 (MSP)

We are a growing Managed Services Provider hiring a Help Desk Technician Level 2 to support onsite projects, hardware deployments, and client infrastructure work across multiple client environments.This role is ideal for someone with MSP experience who has moved beyond basic help desk support and has strong hands-on experience with Windows Server, virtualization, networking, and hardware deployments. You will focus on racking, stacking, cabling, device installs, and onsite project work while partnering with engineering teams on configuration and handoff.ResponsibilitiesTravel to client sites for onsite project work and infrastructure deploymentsRack, stack, cable, and install servers, firewalls, switches, and network devicesSupport workstation, server, firewall, and network hardware deploymentsAssist with equipment staging, mounting, labeling, and physical infrastructure setupWork with engineering teams to support configuration, documentation, and project handoffsTroubleshoot basic server, networking, firewall, and virtualization issues during deploymentsCommunicate professionally with clients while onsiteDocument completed work and keep project timelines on trackRequired ExperienceExperience working for a Managed Service Provider2+ years of IT support, help desk, field support, or infrastructure support experienceStrong hands-on experience with Windows Server environmentsStrong experience with VMware, Hyper-V, or virtualized infrastructureExperience with hardware deployments, cabling, device installs, and racking/stackingWorking knowledge of servers, switches, firewalls, TCP/IP, and network infrastructureExperience with Dell, HP, Cisco, SonicWall, or similar hardwareExposure to Microsoft 365, Azure AD, Intune, or SharePointAbility to work independently at client sites and communicate clearly with clientsBenefits100% company-paid Health, Dental, and Vision InsuranceLife and AD&D InsuranceShort-Term and Long-Term Disability Insurance3 weeks PTO6 paid holidays401(k) with 3% company matchCompany-provided laptopMileage reimbursementHealth savings planBonus opportunities