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Help Desk Technician

  • Help Desk Technician job type Posted on: Oct 14, 2026
  • Help Desk Technician experience level ProKatchers LLC
  • Help Desk Technician employment type Phoenix, Arizona
  • Help Desk Technician employment type Onsite
  • Help Desk Technician salary Full-time
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Job Title :

Help Desk Technician

Job Type :

Full-Time

Job Location :

Phoenix Arizona United States

Remote :

No

Jobcon Logo Job Description :

View Full Description
Job Title: Help Desk Technician Location: Phoenix, AZ 85021Duration: 03 MonthsJob Description:Provide Tier 1/Tier 2 technical and application support for Human Services users, with a focus on Microsoft Dynamics 365, troubleshooting, ticket resolution, and business continuity.Responsibilities:Provide phone, email, ticket, remote, and onsite support.Troubleshoot and resolve Tier 1/Tier 2 issues.Support user accounts, access, permissions, password resets, and unlocks.Document incidents, resolutions, and escalations in the ticketing system.Triage application, infrastructure, data, and security issues.Support system upgrades, migrations, and implementations.Create knowledge articles, SOPs, user guides, and training materials.High school diploma/GED required.

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Jobcon Logo Position Details

Posted:

Oct 14, 2026

Reference Number:

10440_4475040696

Employment:

Full-time

City:

Phoenix

Job Origin:

APPCAST_CPC

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Job Title: Help Desk Technician Location: Phoenix, AZ 85021Duration: 03 MonthsJob Description:Provide Tier 1/Tier 2 technical and application support for Human Services users, with a focus on Microsoft Dynamics 365, troubleshooting, ticket resolution, and business continuity.Responsibilities:Provide phone, email, ticket, remote, and onsite support.Troubleshoot and resolve Tier 1/Tier 2 issues.Support user accounts, access, permissions, password resets, and unlocks.Document incidents, resolutions, and escalations in the ticketing system.Triage application, infrastructure, data, and security issues.Support system upgrades, migrations, and implementations.Create knowledge articles, SOPs, user guides, and training materials.High school diploma/GED required.

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