Help Desk Technician

IT Helpdesk Technician – Tier 2 SupportJob DescriptionRobert Half is working with a client in Scottsdale, Arizona, seeking an experienced IT Helpdesk Technician to join their IT support team. This position will provide Tier 2 technical support, with occasional assistance on Tier 3 issues, to ensure employees receive timely and effective technology support.The ideal candidate is a hands-on IT professional with strong troubleshooting abilities, excellent customer service skills, and experience supporting Windows-based environments. This individual will be responsible for resolving technical issues, managing support tickets, maintaining computer systems, and assisting with day-to-day IT operations.Key ResponsibilitiesProvide Tier 2 technical support for hardware, software, operating systems, and network connectivity issues.Troubleshoot, diagnose, and resolve technical problems involving desktops, laptops, printers, mobile devices, and peripheral equipment.Install, configure, upgrade, and maintain Windows computers and business applications.Manage and document technical support requests through an IT helpdesk ticketing system, ensuring timely resolution and appropriate escalation.Support Active Directory user administration, including account setup, password resets, and access-related issues.Troubleshoot basic LAN, WAN, TCP/IP, and wireless network connectivity issues.Perform routine system maintenance, operating system updates, malware removal, and hardware replacements.Assist with computer deployments, workstation setups, equipment inventory, and IT-related projects.Create and maintain technical documentation, troubleshooting procedures, and knowledge base articles.Provide technical assistance and guidance to employees while delivering a high level of customer service.Identify recurring technical issues and collaborate with the IT team to improve overall system reliability and support processes.Required QualificationsMinimum of 2 years of professional IT Helpdesk, Desktop Support, or related technical support experience.Must possess at least ONE of the following:CompTIA A+ certificationMicrosoft certificationAssociate degree in Information Technology, Computer Science, or a related fieldStrong experience troubleshooting Windows operating systems, computer hardware, and business software.Working knowledge of Active Directory, including user account administration and password resets.Experience using an IT helpdesk ticketing system to manage, track, and resolve technical issues.Familiarity with Microsoft Office applications and common workplace technologies.Basic understanding of networking fundamentals, including TCP/IP, LAN, WAN, and wireless networking.Ability to diagnose and resolve technical issues independently while escalating complex problems when necessary.Strong communication, organizational, and customer service skills.Ability to manage multiple support requests and work effectively in a team environment.