PrideStaff is seeking a reliable and technically skilled Help Desk Analyst to join an IT team for a metal fabrication company located in Matthews, NC. This individual will serve as the first point of contact for end-user support, handling technical issues and requests with professionalism and efficiency. The ideal candidate will possess strong troubleshooting abilities, a customer-focused mindset, and the capacity to work collaboratively in a fast-paced environment.

Location: Matthews, NC 28105
Schedule: Monday – Thursday: 7:00 AM – 4:30 PM, Friday: 7:00 AM – 12:00 PM
Pay Rate: $23-$24/hr. based on experience 

Key Responsibilities:

• Provide first-level technical support to end-users, including troubleshooting hardware and software issues, documenting problems, and escalating as needed.
• Support onboarding of new employees by setting up workstations, configuring accounts, and ensuring proper system access.
• Assist with offboarding procedures, including hardware collection, data archiving, and equipment preparation for redeployment.
• Install, configure, and update software applications on user devices.
• Set up new computers and hardware peripherals such as monitors, docking stations, and printers.
• Provide support for workspace changes, including relocating equipment and hardware swaps (e.g., monitor installations, PC-to-laptop transitions).
• Perform general hardware maintenance and upgrades as required.

Required Qualifications:

• 2+ years of experience in helpdesk or technical support role
• Strong interpersonal and customer service skills
• Excellent verbal and written communication
• Proficient in troubleshooting hardware and software issues, including network connectivity and browser-related problems
• Solid working knowledge of Microsoft Office 365
• Ability to follow direction, work independently, and collaborate as part of a team

Education

• High school diploma or equivalent required.
• Associate's or Bachelor's degree in Information technology, Computer Science, or a related field preferred.