Position Details
Helpdesk Consultant/Network Technician Apply
Job Description
Job Description
Benefits:
TechPossible is seeking an experienced, hands-on Helpdesk Consultant to join our growing team. This role supports a wide range of clients and environments, performing both remote and onsite work. The ideal candidate has strong experience in desktop support, Office 365, IT infrastructure, low-voltage wiring, server support, and security camera systems.
Essential Job Responsibilities: (Including but not limited to)
- 401(k) matching
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
TechPossible is seeking an experienced, hands-on Helpdesk Consultant to join our growing team. This role supports a wide range of clients and environments, performing both remote and onsite work. The ideal candidate has strong experience in desktop support, Office 365, IT infrastructure, low-voltage wiring, server support, and security camera systems.
Essential Job Responsibilities: (Including but not limited to)
- Provide desktop and end-user support for Windows and macOS environments
- Perform network diagnostics and resolve connectivity issues
- Document configurations, changes, workflows, and processes
- Install, configure, and maintain network infrastructure (switches, firewalls, access points, etc.)
- Deploy, troubleshoot, and support Windows and Linux servers
- Handle low-voltage wiring, including network cabling and terminations
- Install and configure IP-based camera systems and NVRs
- Assist with project deployments and onsite service calls
- 5+ years of hands-on experience in a similar IT role
- Strong desktop support skills (Windows 10/11, Office 365, printers, peripherals)
- Solid understanding of networking (VLANs, routing, switching, VPNs)
- Experience with server hardware, Active Directory, and virtualization (VMware/Hyper-V)
- Proficiency in network cabling and terminations (Cat5e/6/6A)
- Experience with IP security camera systems
- Ability to lift equipment and work in attic/closet environments as needed
- Strong problem-solving skills and attention to detail
- Valid drivers license and reliable transportation
- Firewall configuration experience (Fortinet, SonicWall, Cisco, etc.)
- Familiarity with backup systems, cloud services, and RMM tools
- Certifications such as CompTIA Network+, Security+, or similar
- Previous MSP experience
- Health Insurance TechPossible will pay 50% of the employees premium
- 401k Contribution TechPossible will match employee contribution up to 3%
- Optional benefits: Dental, Vision, Accident, Critical Illness, Short Term Disability, and Life Insurance.
- Paid Time Off
- Paid Holidays
- Access to Employee Assistance Program
- Company provided health club membership
- Travel reimbursement
- Opportunities for professional development and certification support
- Supportive, team-oriented work environment
