Personnel Experience: At least two (2) years of experience in the following technical areas: 1. Senior level experience in Microsoft Office 365, Microsoft Outlook 2003, McAfee virus scan, LAN Desk, Adobe Acrobat, Cisco VPN software and imaging software. 2. Senior level experience using service desk software (opening, documenting, closing, follow up on service calls). 3. Senior level experience troubleshooting, repairing, installing, upgrading, and reconfiguring each of the following items: PCs,