Find Helpdesk Specialist Journeyman with Min 6-10+yrs exp in installing and configuring system hardware|software &operating system Required (OS) patches and upgrades(Webcam Interview)(100% ONSITE) Contract Job in Washington, District of Columbia, United States | Snaprecruit

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Helpdesk Specialist Journeyman with Min 6-10+yrs exp in installing and configuring system hardware|software &operating system Required (OS) patches and upgrades(Webcam Interview)(100% ONSITE)

  • ... Washington, District of Columbia, United States
  • ... Full time
  • ... Salary: 10 per hour
  • Posted on: Feb 05, 2024       Expires on: Mar 21, 2024

Helpdesk Specialist Journeyman with Min 6-10+yrs exp in installing and configuring system hardware|software &operating system Required (OS) patches and upgrades(Webcam Interview)(100% ONSITE)   

JOB TITLE:

Helpdesk Specialist Journeyman with Min 6-10+yrs exp in installing and configuring system hardware|software &operating system Required (OS) patches and upgrades(Webcam Interview)(100% ONSITE)

JOB TYPE:

Contract

JOB LOCATION:

Washington District of Columbia United States

JOB DESCRIPTION:

We are looking for a Helpdesk Specialist Journeyman (Min 6+ Yrs.
Exp) ONSITE (
Webcam Interview).
POSITION DESCRIPTION
DIRECT CLIENT Position
Number of positions: 3(THREE)
Length: 9-21Months+
Work Address: Washington DC 20003
Immediate interviews (Webcam Interview)
Please Note this position is 100%ONSITE
looking to add to its Technical Support.
The candidate should have 6-10 years of experience.
They will respond to and diagnose problems through discussion with users.
100% Onsite and will need to be comfortable with getting around DC.

Resolve technical issues and closing out assigned
  1. Service/Incidents requests within the agency's Service Level Agreements
  2. Adhere to all Enterprise-wide security policies related to security and integrity of Districtowned Resources.
  3. Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both Windows and Apple), off-the-shelf products (e.
    g.
    Microsoft Office, Project, Visio, Outlook) and endpoint management tools
  4. Log and route service requests and incidents in an incident management system.
  5. Provide a high level of customer service to end users on a daily basis ix.
    Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications
  6. Troubleshoot issues related to agency specific applications and web applications
  7. Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets
  8. Collaborate with the IT leadership team to test and implement cost effective technology for District
  9. Maintain service level agreements related to Desk Side support Service/Incident requests
  10. Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents.
JOB DESCRIPTION
Responsibilities:
  1. Responds to and diagnoses problems through discussion with users.
  2. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
  3. Supervises operation of help desk and serves as focal point for customer concerns.
  4. Provides support to end users on a variety of issues.
  5. Identifies, researches, and resolves technical problems.
  6. Responds to telephone calls, emails, and personnel requests for technical support.
  7. Documents, tracks, and monitors the problem to ensure a timely resolution.
  8. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
  9. Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
  10. Simulates or recreates user problems to resolve operating difficulties.
  11. Recommends systems modifications to reduce user problems.
Minimum Education/Certification Requirements:
Bachelor's degree in IT or related field or equivalent experience; IT related certifications (CompTIA or equivalent) or equivalent work experience.
Required/Desired Skills
Candidates must have ALL the "Required" skills in order to be considered for the position.
"Desired" or "Highly Desired" skills are a PLUS but may NOT be required.
Skill Matrix
Experience with Business workflow processes
Required / Desired
Amount
of Experience
6-10 yrs installing and configuring system hardware/software in an enterprise environment
Required
6
Years
6-10 yrs installing operating system Required (OS) patches and upgrades
Required
6
Years
Expertise in supporting desktop operating systems (Windows 10 Mac OSX 10.
10.
X)
Required
3
Years
Bachelor's degree in IT or related field or equivalent experience
Required
10
Years
Experience using an endpoint management tool to provide remote support
Required
3
Years
Strong Customer Service Skills
Required
3
Years
Experience providing administrative support in an IT environment
Required
6
Years
Proficient time management skills Required and detail oriented organizational skills
Required
6
Years
Microsoft Certifications: MCP
Desired
0
Experience managing service requests for IT support in ServiiceNow or a similar ITSM platform
Required
3
Years
Expertise in troubleshooting hardware related issues
Required
6
Years
Expertise in troubleshooting complex software related issues
Required
3
Years
Can demonstrate experience making nontechnical users comfortable with complex technology concepts
Required
3
Years
Knowledge of Microsoft Office Suite (Office 2010+ and Office 365)
Required
2
Years

Position Details

POSTED:

Feb 05, 2024

EMPLOYMENT:

Full-time

SALARY:

10 per year

SNAPRECRUIT ID:

S-1707482093-d5aa3b759a645131f2659beb33b71924

LOCATION:

District of Columbia United States

CITY:

Washington

Job Origin:

jpick2

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Helpdesk Specialist Journeyman with Min 6-10+yrs exp in installing and configuring system hardware|software &operating system Required (OS) patches and upgrades(Webcam Interview)(100% ONSITE)    Apply

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We are looking for a Helpdesk Specialist Journeyman (Min 6+ Yrs. Exp) ONSITE (Webcam Interview).
POSITION DESCRIPTION
DIRECT CLIENT Position
Number of positions: 3(THREE)
Length: 9-21Months+
Work Address: Washington DC 20003
Immediate interviews (Webcam Interview)
Please Note this position is 100%ONSITE
looking to add to its Technical Support. The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be comfortable with getting around DC.
Resolve technical issues and closing out assigned
  1. Service/Incidents requests within the agency's Service Level Agreements
  2. Adhere to all Enterprise-wide security policies related to security and integrity of Districtowned Resources.
  3. Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools
  4. Log and route service requests and incidents in an incident management system.
  5. Provide a high level of customer service to end users on a daily basis ix.Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications
  6. Troubleshoot issues related to agency specific applications and web applications
  7. Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets
  8. Collaborate with the IT leadership team to test and implement cost effective technology for District
  9. Maintain service level agreements related to Desk Side support Service/Incident requests
  10. Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents.
JOB DESCRIPTION
Responsibilities:
  1. Responds to and diagnoses problems through discussion with users.
  2. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
  3. Supervises operation of help desk and serves as focal point for customer concerns.
  4. Provides support to end users on a variety of issues.
  5. Identifies, researches, and resolves technical problems.
  6. Responds to telephone calls, emails, and personnel requests for technical support.
  7. Documents, tracks, and monitors the problem to ensure a timely resolution.
  8. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
  9. Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
  10. Simulates or recreates user problems to resolve operating difficulties.
  11. Recommends systems modifications to reduce user problems.
Minimum Education/Certification Requirements:
Bachelor's degree in IT or related field or equivalent experience; IT related certifications (CompTIA or equivalent) or equivalent work experience.
Required/Desired Skills
Candidates must have ALL the "Required" skills in order to be considered for the position. "Desired" or "Highly Desired" skills are a PLUS but may NOT be required.
Skill Matrix
Experience with Business workflow processes
Required / Desired
Amount
of Experience
6-10 yrs installing and configuring system hardware/software in an enterprise environment
Required
6
Years
6-10 yrs installing operating system Required (OS) patches and upgrades
Required
6
Years
Expertise in supporting desktop operating systems (Windows 10 Mac OSX 10.10.X)
Required
3
Years
Bachelor's degree in IT or related field or equivalent experience
Required
10
Years
Experience using an endpoint management tool to provide remote support
Required
3
Years
Strong Customer Service Skills
Required
3
Years
Experience providing administrative support in an IT environment
Required
6
Years
Proficient time management skills Required and detail oriented organizational skills
Required
6
Years
Microsoft Certifications: MCP
Desired
0
Experience managing service requests for IT support in ServiiceNow or a similar ITSM platform
Required
3
Years
Expertise in troubleshooting hardware related issues
Required
6
Years
Expertise in troubleshooting complex software related issues
Required
3
Years
Can demonstrate experience making nontechnical users comfortable with complex technology concepts
Required
3
Years
Knowledge of Microsoft Office Suite (Office 2010+ and Office 365)
Required
2
Years

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