Position Details
Helpdesk Support L Hybrid Location Norwalk Apply
Helpdesk Support L1(Hybrid)
Location:Norwalk, Connecticut
Interview:Phone+Skype
Job Description:
Level 1 Support Engineer will possess a broad technical knowledge of physical and virtual desktops with excellent customer service.
Provide Level 1 help desk support to end users and resolve problems to the end user's satisfaction. During problem escalations, act as a liaison between the user and Level 2 support until the issue is resolved.
Responsibilities
Monitor help desk software for tickets assigned to your queue and process based on priority
Reset users password, profile and virtual session
Modify configurations, utilities, software, printers, default settings, etc. for the local workstation or thin client
Utilize and maintain the help desk software
Install, test and configure telephones, workstations, peripheral equipment and software
Manage setup and deployment for new employees using standard hardware and software
Perform on-site hardware and software deployment and support as required
Required Skills:
Reset users password, profile and virtual session
Modify configurations, utilities, software, printers, default settings, etc. for the local workstation or thin client
Utilize and maintain the help desk software
Install, test and configure telephones, workstations, peripheral equipment and software
Manage setup and deployment for new employees using standard hardware and software
Perform on-site hardware and software deployment and support as required
Required Skills:
Minimum 2+ years' experience in troubleshooting and resolution of software and hardware problems.
Ability to professionally interact with all users
Strong written and verbal communication skills
Knowledge of Windows 10, MAC OSX, Active Directory, Citrix XenApp and XenDesktop
Microsoft Office 365 Suite
Ring Central phones, desktop and laptop computer hardware and Dell Wyse thin clients
Ability to professionally interact with all users
Strong written and verbal communication skills
Knowledge of Windows 10, MAC OSX, Active Directory, Citrix XenApp and XenDesktop
Microsoft Office 365 Suite
Ring Central phones, desktop and laptop computer hardware and Dell Wyse thin clients
Himanshu Goswami
IT Technical Recruiter
Stellent IT Phone: 3217856032
Email: Himanshu.goswami
Gtalk: Himanshu.goswamiom
