Job Title: HMIS Operations Coordinator (Data & Evaluation Unit)

Location: O Fallon IL

Employment Type: Full-time

Compensation: $49,334 - $78,904 per year

Job Description:

The HMIS Operations Coordinator will support the day-to-day operations of the Homeless Management Information Systems (HMIS) unit under the Mayor's Office of Human Services. This role involves providing technical support, training, and operational support to over 300 HMIS users in 42 participating agencies, ensuring the HMIS system functions efficiently and in compliance with federal standards.

Responsibilities:

• HMIS Software Support: Become proficient with Client Track software and HMIS Technical Standards to offer end-user support.
• Help Desk Operations: Provide phone, email, and ticket-based technical assistance, troubleshooting issues, and escalating advanced issues to the vendor.
• User Training: Conduct training for new users and provide continuing education for existing users via the HMIS Online Learning Portal and live sessions.
• On-site Assistance: Travel to participating agencies to offer in-person training and support.
• Collaborative Operations: Work with team members to improve HMIS operations, including managing a customer relationship management tool, drafting standard operating procedures, and developing training content.
• Database Management: Assist in managing the HMIS database, ensuring compliance with federal regulations and maintaining data quality.
• Strategic Planning: Collaborate on strategic tasks for the Data and Evaluation Unit and continuously improve HMIS operations.

Qualifications:

• Education: Associate's degree from an accredited college or university.
• Experience: 5 years of experience in an operational, technical, or analytical role. Experience with HMIS or data management systems in human services is preferred.
• Skills:
  • Proficiency with Microsoft Excel and data analysis software.
  • Ability to monitor data quality and ensure compliance with regulations.
  • Strong verbal and written communication skills.
  • Knowledge of relational databases and SQL programming is a plus.
  • Strong analytical and report presentation skills.

Additional Information:

• Note: Candidates under final consideration will be required to authorize a criminal background check.
• Financial Disclosure: Required to complete financial disclosure per the City Ethics Law.