JOB CATEGORY: Exempt [X]

Non-exempt []

Updated: February 2026

LIFEPATH JOB DESCRIPTION

TITLE: HOME CARE SUPERVISOR

GENERAL DESCRIPTION:

As a Home Care Supervisor, you will oversee a dedicated team of Case Managers within the Home Care Department, guiding them through needs assessments and the implementation of essential services to allow older adults to remain at home. Your role involves providing operational oversight for case management responsibilities, serving as a primary advocate for consumers across community agencies, and fostering consumer independence through reliable support and information. You will ensure all activities comply with program regulations while managing key supervisory tasks, including the hiring, onboarding, and ongoing performance evaluation of staff. By maintaining accurate recordkeeping and providing consistent regulatory training, you will lead your team in delivering high-quality, coordinated care to every consumer.

QUALIFICATIONS:

Education and Experience: Minimum requirements are Bachelor's degree and previous supervisory experience, preferred.

• Organizational skills: Ability to manage time effectively, prioritize tasks, set goals, and develop systems for achieving those goals. Able to attend to multiple responsibilities simultaneously and handle complex projects.
• Critical Thinking: Highly adept in organizing complex planning processes involving diverse groups of stakeholders. Ability to lead people through problem-solving processes.
• Quality Improvement Focus: Knowledge of key drivers of quality assurance, quality improvement and quality enhancement initiatives.
• Communication & Interpersonal Relationships: Professional verbal and written communication skills. Excellent listening and engagement skills. Ability to work well across disciplines and with diverse teams.
• Coaching & Staff Development: Values each staff member and their contributions. Provides feedback on performance and assists staff to develop to their fullest.
• Leadership Skills: Influences others through positive role modeling. Assists with training others. Acts as ambassador to assigned program(s) and the greater agency.
• Industry Knowledge: Ability to navigate complex social and healthcare systems impacting older adults and individuals with disabilities. Quick learner who is able to retain essential knowledge for guiding multiple programs.
• Results Driven: Self-motivated and proven ability to meet short-term and long-term goals.
• Computer & Technical Proficiency: Intermediate to advanced practical application of MS Word, Excel, and SharePoint skills. Competence in virtual platforms such as Zoom/Teams. Advanced ability to manage electronic databases and other electronic platforms.

DUTIES & RESPONSIBILITIES:

1. Responsible for the day-to-day oversight and supervision of Case Managers and case management tasks.
2. Interface with and facilitate meetings with staff, community partners, consumers, and families, as needed.
3. Coordinate and participate in interviewing and hiring process of Case Managers.
4. Train and coach staff to fulfill the functions of their role.
5. Conduct regularly scheduled on-going, documented supervision with Case Managers.
6. Conduct employee performance evaluations of assigned Case Managers.
7. Maintain documentation and complete reports.
8. Conduct quality assurance/quality improvement (QA/QI) activities.
9. Participate in meetings and training as required.
10. Act as a representative of LifePath at times when directed to do so.
11. Provide back-up Office Coverage as needed.
12. Supervisors will maintain an active caseload of consumers and meet all case management expectations and requirements for Home Care Consumers, including documentation, visits, follow up, and contact as necessary.
13. Other related duties as assigned by immediate supervisor or member of Senior Management Team.

SUPERVISION:

The Home Care Supervisor reports to the Home Care Program Director

ESSENTIAL FUNCTIONS:

Physical:

• Visual, speaking, auditory and mobile capacity necessary:
• Capacity to see computer screen, read written material and drive a car.
• Capacity to hear and speak on the telephone.
• Capacity to communicate verbally with consumers, caregivers, supervisors and managers.
• Capacity for fine manipulation in the frequent use of office equipment such as computers, copy machines, fax machines, telephones, calculators, etc.
• Capacity to drive in all weather to visit consumers in their homes
• Capacity to navigate uneven terrain in all weather to visit consumers in their homes
• Capacity to climb stairs
• Ability to sit or stand for extended periods of time.
• Occasional reaching and grabbing objects with both hands, twisting of hand and wrist, and pushing and pulling of objects.
• Occasional bending, squatting, and twisting to perform work functions.
• Occasional capacity to lift up to 25 pounds.

Mental:

• Ability to understand and/or interpret complicated program instructions and laws.
• Capacity to learn complicated computer software
• Capacity to deal rationally and calmly with varying personalities
• Capacity to work well in fast paced, rapidly changing environment.

Environmental:

• Work is split between indoor office work and traveling outdoors to home visits to consumers.
• Must be able to tolerate odors and pollutants including but not limited to smoke, air fresheners, pet dander, personal odors, etc. from a variety of in-home conditions.
• Must be able to tolerate by-products of office machine operation.
• Must be able to tolerate heat and cold of seasonal changes and indoor temperatures.

**Staff members may be required to use personal mobile devices with two-factor authentication and texting capability for work related purposes as requested by management and IT.