Homeowner Services Specialist Apply
Full job description
Imagine a place where your talent can make a meaningful difference in peoples lives. At Habitat for Humanity of Kent County (HFHKC), we are committed to building a world where everyone has a decent place to live. Through our collaborative efforts and community engagement, we empower families and individuals to achieve strength, stability and self-reliance through affordable homeownership opportunities.
Working at HFHKC is a rewarding experience in which our employees work together to serve a significant purpose. We are growth-minded, innovative, mission-focused, collaborative, values-driven and focused on results. We are committed to bridge-building and inclusion, and dedicated to building a diverse community, one where employees feel a sense of belonging and are valued for their contributions and the perspectives they bring.
We are currently seeking an internally motivated and creative Homeowner Services Specialist. The successful candidate will be responsible for processing applications for Homeownership and Home Improvement Programs; implementation and management of the Homebuyer Program process; implementation of the Habitat Kent Homeownership educational workshop series; manages the Home Repair Program within the department; and handles program inquiries.
Position Responsibilities:
- Engage program applicants, answer phone calls and emails, collect applications and other documentation materials, discuss program readiness, educate on the application process for all programs.
- Ensure pipeline of qualified homebuyer applicants during open application timeline.
- Administer and oversee the selection process following established HFH and Fair Housing policies.
- Coordinate with Community Development, Construction, Volunteer, and Fund Development departments regarding property selection.
- Process homeownership and repair program applications; review and ensure documentation is collected and in order.
- Perform affordability calculations, financial and credit analysis.
- Complete pre-closing and post-closing process.
- Conduct orientations, informational sessions and workshops.
- Provide intake for repair program including processing applications, approvals and denials, scope of work documentation signing, liens, payment plans grant requirements and communications.
- Manage the Homeownership program; manage quarterly newsletter and ensure distribution.
- Provide resources and support to homeowners
- Implement Homebuyer educational series.
- Maintain on-going communication with clients around services, Program completion, and outside resources.
- Collect and maintain data for internal and external departmental needs, and maintain mailing/email lists.
- Work with homebuyers on basic budgeting and financials.
- Complete state and federal mortgage law training on annual basis.
- Research and complete grant applications for down payment assistance and other assistance opportunities and provide grant required information.
- Maintain confidential electronic records and hard files on homebuyers/HIP, and file maintenance systems/processes.
- Ensure data on homebuyer is timely and accurate and files systems are up to date, easily accessed, and secure.
- Assist Finance Department, mortgage servicer and foreclosure attorney in coordinating, documenting and monitoring mortgage loss mitigation efforts and collection activities.
Position Requirements:
- Bachelors Degree in related field and mortgage experience preferred.
- Ability to relate to diverse groups of people including public speaking.
- Ability to stay highly organized and be detail oriented.
- Excellent verbal and written skills.
- Must be qualified to function as a Qualified Loan Originator (requires criminal background check and credit report and must provide information regarding any military, civil, criminal or administrative decisions).
- Willing to become HUD Certified Counselor to provide basic financial counseling.
- Ability to read/interpret credit reports desired.
- Self-motivated and the ability to work independently as well as on a team.
- Bi-lingual Spanish a plus.
- Regular attendance is required.
Benefits:
- 403(b) retirement plan with employer match
- Low cost medical plans with great coverage options
- Dental and vision insurance
- Flex Spending Accounts
- Paid Time Off
- Paid Holidays
- Employee Assistance Program
- And more!
We offer all applicants for employment equal opportunity without regard to race, color, religion, gender, national origin, age, disability, genetic information, marital status, height, weight, sexual orientation, gender identity, or status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected category.
Send your resume with cover letter to: hr@habitatkent.org. No phone calls or walk-ins please.
Job Type: Full-time
Pay: From $19.00 per hour
Expected hours: 40 per week
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Hybrid work
Ability to Relocate:
- Grand Rapids, MI 49503: Relocate before starting work (Required)
Work Location: Hybrid remote in Grand Rapids, MI 49503
