Hospitality & Events Supervisor

Our client, a prestigious global Am Law firm, is seeking a Hospitality & Events Supervisor to lead and elevate the hospitality and client experience within its New York office.This is a hands-on leadership role overseeing reception, catering, events, conference services, vendors, and workplace hospitality, with a strong focus on service excellence, team development, and operational efficiency.This role will be on-site in NYC.Key Responsibilities:Lead, coach, and develop reception and catering teams, ensuring consistently elevated service standardsOversee in-house meetings, catering, conferences, and firm-sponsored events from planning through executionManage catering and hospitality vendors, inventory, invoices, and service qualityDevelop and implement SOPs, service standards, and process improvements to streamline operationsPartner closely with Facilities, Office Services, vendors, and internal stakeholders to ensure seamless office operationsCoordinate event logistics, conference rooms, catering setups, and day-to-day workplace hospitalityDrive a polished, professional experience for clients, visitors, attorneys, and employeesKey Qualifications:Bachelor’s degree preferredPrior law firm or professional services experience strongly preferred3+ years of progressive leadership experience in hospitality, catering, food service, conference services, hotel operations, workplace experience, or a similar service-driven environmentProven experience leading and developing service-oriented teamsStrong vendor management, organizational, and communication skillsExperience creating SOPs, improving processes, and elevating service standardsProfessional, polished, highly detail-oriented, and comfortable managing multiple priorities