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Hospitality Manager

  • ... Posted on: Oct 07, 2024
  • ... Gottstein Corporation
  • ... Hazle Township, Pennsylvania
  • ... Salary: Not Available
  • ... Full-time

Hospitality Manager   

Job Title :

Hospitality Manager

Job Type :

Full-time

Job Location :

Hazle Township Pennsylvania United States

Remote :

No

Jobcon Logo Job Description :

Overview:

We are seeking a dynamic, passionate, and organized Hospitality Manager to oversee the daily operations of our craft beer and live music venue. This role is essential in creating a vibrant and memorable experience for guests while ensuring efficient management of staff, service, and overall venue atmosphere. The ideal candidate has a love for craft beer, live music, and exceptional hospitality, with a keen understanding of what makes each guest’s experience unique and enjoyable.

Requirements

Key Responsibilities:

  1. Guest Experience & Service:
    • Deliver exceptional hospitality and ensure a warm, inviting atmosphere for all guests.
    • Handle guest inquiries, complaints, and feedback promptly and professionally.
    • Develop and implement service standards to create a consistent guest experience.
    • Work closely with bar staff, security, and service teams to maintain high levels of customer satisfaction.
  2. Team Leadership & Staff Management:
    • Recruit, train, and manage a motivated hospitality team including bar staff, servers, and support staff.
    • Schedule staff shifts and ensure proper staffing levels for events and peak times.
    • Conduct performance evaluations, provide feedback, and identify training needs.
    • Foster a positive team culture, encouraging collaboration and professional growth.
  3. Venue Operations:
    • Oversee the day-to-day operations, including opening and closing procedures.
    • Ensure all areas are clean, well-maintained, and comply with health and safety regulations.
    • Manage vendor relationships and coordinate with suppliers for inventory and orders (beer, food, and supplies).
    • Maintain inventory controls and ensure proper storage of craft beer and other products.
    • Handle cash management, including daily reconciliation and financial reporting.
  4. Event & Entertainment Management:
    • Collaborate with the events team to coordinate live music, beer tastings, and special events.
    • Ensure smooth execution of events, working closely with artists, promoters, and staff.
    • Manage ticketing, crowd control, and security measures for live performances.
    • Assist with marketing initiatives, including promotions, social media, and event advertising.
  5. Craft Beer Knowledge & Menu Development:
    • Maintain a strong understanding of craft beer styles, trends, and brewing techniques.
    • Collaborate with the head bartender and kitchen team to curate a beer list that complements the venue’s offerings.
    • Engage guests with beer knowledge and recommend pairings or new arrivals.
    • Work with suppliers and local breweries to create exclusive or seasonal beer offerings.

Qualifications:

  • Proven experience in hospitality or venue management (preferably in a bar, brewery, or music venue setting).
  • Strong leadership skills with the ability to motivate and manage a diverse team.
  • Passion for craft beer and live music, with knowledge of the local beer scene.
  • Exceptional communication and interpersonal skills.
  • Experience managing events, live performances, or other entertainment.
  • Financial acumen, including budgeting, inventory control, and P&L management.
  • Ability to work flexible hours, including nights, weekends, and holidays.

Preferred Skills:

  • Beer Cicerone certification or equivalent craft beer knowledge.
  • Experience in marketing or promotions.
  • Knowledge of point-of-sale (POS) systems and venue management software.
  • Familiarity with health and safety regulations in hospitality.

Benefits

Compensation:
Competitive salary, with benefits including health coverage, performance bonuses, and discounts on food and beverages.

Jobcon Logo Position Details

Posted:

Oct 07, 2024

Employment:

Full-time

Salary:

Not Available

Snaprecruit ID:

SD-WOR-80203f6033120a0a8ef3025f7fed94153a6f5fa2cc9f1c1933f3adfbecf85d66

City:

Hazle Township

Job Origin:

WORKABLE_ORGANIC_FEED

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Overview:

We are seeking a dynamic, passionate, and organized Hospitality Manager to oversee the daily operations of our craft beer and live music venue. This role is essential in creating a vibrant and memorable experience for guests while ensuring efficient management of staff, service, and overall venue atmosphere. The ideal candidate has a love for craft beer, live music, and exceptional hospitality, with a keen understanding of what makes each guest’s experience unique and enjoyable.

Requirements

Key Responsibilities:

  1. Guest Experience & Service:
    • Deliver exceptional hospitality and ensure a warm, inviting atmosphere for all guests.
    • Handle guest inquiries, complaints, and feedback promptly and professionally.
    • Develop and implement service standards to create a consistent guest experience.
    • Work closely with bar staff, security, and service teams to maintain high levels of customer satisfaction.
  2. Team Leadership & Staff Management:
    • Recruit, train, and manage a motivated hospitality team including bar staff, servers, and support staff.
    • Schedule staff shifts and ensure proper staffing levels for events and peak times.
    • Conduct performance evaluations, provide feedback, and identify training needs.
    • Foster a positive team culture, encouraging collaboration and professional growth.
  3. Venue Operations:
    • Oversee the day-to-day operations, including opening and closing procedures.
    • Ensure all areas are clean, well-maintained, and comply with health and safety regulations.
    • Manage vendor relationships and coordinate with suppliers for inventory and orders (beer, food, and supplies).
    • Maintain inventory controls and ensure proper storage of craft beer and other products.
    • Handle cash management, including daily reconciliation and financial reporting.
  4. Event & Entertainment Management:
    • Collaborate with the events team to coordinate live music, beer tastings, and special events.
    • Ensure smooth execution of events, working closely with artists, promoters, and staff.
    • Manage ticketing, crowd control, and security measures for live performances.
    • Assist with marketing initiatives, including promotions, social media, and event advertising.
  5. Craft Beer Knowledge & Menu Development:
    • Maintain a strong understanding of craft beer styles, trends, and brewing techniques.
    • Collaborate with the head bartender and kitchen team to curate a beer list that complements the venue’s offerings.
    • Engage guests with beer knowledge and recommend pairings or new arrivals.
    • Work with suppliers and local breweries to create exclusive or seasonal beer offerings.

Qualifications:

  • Proven experience in hospitality or venue management (preferably in a bar, brewery, or music venue setting).
  • Strong leadership skills with the ability to motivate and manage a diverse team.
  • Passion for craft beer and live music, with knowledge of the local beer scene.
  • Exceptional communication and interpersonal skills.
  • Experience managing events, live performances, or other entertainment.
  • Financial acumen, including budgeting, inventory control, and P&L management.
  • Ability to work flexible hours, including nights, weekends, and holidays.

Preferred Skills:

  • Beer Cicerone certification or equivalent craft beer knowledge.
  • Experience in marketing or promotions.
  • Knowledge of point-of-sale (POS) systems and venue management software.
  • Familiarity with health and safety regulations in hospitality.

Benefits

Compensation:
Competitive salary, with benefits including health coverage, performance bonuses, and discounts on food and beverages.

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